Christopher Kuykendall
Memphis,TN
Summary
Highly motivated and professional candidate with a track record of exceeding goals as well as maintaining high customer satisfaction. Exceptionally skilled in customer service, upselling, problem solving, team work, and equipment handling. Reliable and ambitious, prepared to tackle on greater responsibilities within job roles.
Overview
9
9
years of professional experience
Work History
Wire Technician
AT&T
04.2023 - Current
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges.
- Provided exceptional customer service by patiently explaining technical concepts and addressing client concerns in a timely manner.
Team Lead
Fedex
06.2021 - 04.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Frequently inspected production area to verify proper equipment operation.
Process Assistant (PA)
Amazon
10.2019 - 06.2021
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Retail Associate
UPS Store
08.2017 - 10.2019
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Brand Representative
Hollister
07.2015 - 08.2017
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
Education
Some College - General Education
Southwest Community College
Memphis, TN High School Diploma -
Arlington High School
Arlington, TN 05.2015
Skills
- Power Tool Operation
- Wire Splicing
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Complaint resolution
- Technical Support
- Customer Education
Languages
English
Native or Bilingual
Timeline
Wire Technician
AT&T
04.2023 - Current
Team Lead
Fedex
06.2021 - 04.2023
Process Assistant (PA)
Amazon
10.2019 - 06.2021
Retail Associate
UPS Store
08.2017 - 10.2019
Brand Representative
Hollister
07.2015 - 08.2017
Some College - General Education
Southwest Community College
High School Diploma -
Arlington High School
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