Chris Anderson

Transformed multiple siloed IT organizations into a singular unified product and technology organization, globally aligned with a shared vision to deliver customer focused features. Transformed application and data architecture, moving to the cloud from on-premises data centers to enable an agile and innovative organization to emerge. Implemented protocols and practices around a robust monitoring and governance process focused on data privacy, compliance, and security

• Led large-scale cultural transformation that fueled a 35% increase in customer satisfaction measures in four months by implementing shared service model with service level agreements and centralized project management
• Embraced opportunity to own technical roadmap and grow IT operations of separate organizations with 100+ employees, evolving information search and analytics services into best-in-class operation
• Lead global (Europe, India, North America) product development team and manage four data centers in Europe (Bonn), Asia (Tokyo), and the United States (Horsham PA, Dayton OH)
• Unlocked savings through infrastructure strategy that consolidated four stand-alone centers into high availability dual data center while maintaining 99.99% uptime
• Drove dramatic 45+ point increase of NPS through the development of five core innovative SaaS products
• Generated $25M in revenue via the acquisition of four strategic companies into company’s portfolio of products
• Achieved unified and efficient technology and product organization through driving a shift from waterfall to agile methodology, technology and product leadership alignment, and unified agile development tools

• Led Shared Services organization responsible for all Content System development and lifecycle as well as Business Systems middleware team
• Prioritized and allocated feature teams aligned to product manager backlog to meet cost and go-to-market timelines; planned, directed, and administered $35M development budget against planned roadmaps
• Led direct line team of 15 managers and individual contributors with total organization size of 85 developers situated in the US and Europe with Indian contingent work force
• Designed and delivered on large-scale creation and adoption of big data platform that spearheaded delivery of content and enrichments to all of LexisNexis portfolio of products
• Triggered productivity gains, reduced business risks, and slashed expenses by $250K through outsourcing labor-intensive applications development
• Collaborated with senior executives to develop strategic technology plans for product roadmap for Lexis+ and Lexis Advance product portfolio including new AI / NLP content features enabled through big data platform
• Produced significant bottom-line savings through hands-on project leadership of geographically located development centers that implemented $50M SaaS system on time and on budget
• Took ownership of moving critical production and contingency servers, updating disaster recovery plans and introducing business continuity plans in six months, ensuring 24/7 support and enhanced service delivery
• Achieved 20-30% expense reductions YOY by instituting formal operating procedures and enforcing adherence to policies and regulations impacting the bottom-line
• Drove strategic improvements to keep core competencies in-house while utilizing outsourcing for other types of work and maintaining 70% to 30% resource allocation (internal vs external)
• Additional Experience (selected

Led Content Enrichment engineering team responsible for providing smart content to new Lexis platform; spearheaded Business Systems Middleware Team that managed for service layer of all business system services

• Oversaw business performance for content platform, software, and hardware purchases and provided key metric information regarding content platform metrics for VP, CTO, and CEO
• Improved overall SLA by 5% for timeliness of content delivery.

Architected, developed, and deployed content platforms utilizing Java, C++, AI, and NLP based classification and taxonomy systems to deliver innovative product features for searching and analytics

• Spearheaded execution, with PMO on AI and NLP enrichment processes adding value to content delivered to LexisNexis products
• Architected and designed editorial systems to manage Taxonomy and classification models and test sets used within content platform.

Led multiple large transformational knowledge management projects for managing & publishing taxonomy and ontological information used by all global products

• Designed and developed systems using Java and SQL Server and developed and deployed .NET C# web services
• Received multiple awards for innovation and team leadership recognition.