Christopher Lafferman
East Hanover,NJ
Summary
Results-driven operations professional with proven track record in optimizing business processes, enhancing productivity, and leading high-performing teams. Adept at strategic planning, resource management, and driving operational efficiency in dynamic environments. Strong focus on collaboration and adaptability, leveraging leadership skills to align teams with organizational goals and deliver tangible outcomes. Known for reliability, decisive problem-solving, and fostering culture of continuous improvement.
Overview
21
21
years of professional experience
Work History
Vice President of Operations
Equity Prime Mortgage, LLC
04.2022 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Led cross-functional teams to implement strategic initiatives, improving overall service delivery.
- Developed and monitored key performance indicators to ensure operational excellence across departments.
- Fostered a culture of continuous improvement by mentoring staff on best practices and process enhancements.
- Collaborated with executive leadership to align operational strategies with organizational goals.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
Vice President of Wholesale Operations
American Financial Resources
01.2015 - 04.2022
- Promote and maintain a culture that is optimal for individual and team success
- Supervised daily operations across several departments within the Wholesale & Correspondent divisions
- Created business process flows to identify opportunities for improvement.
- Coordinated staff across multiple locations with stellar record of meeting or exceeding demanding targets.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Processing Manager
American Financial Resources
02.2013 - 01.2015
- Promote and maintain a culture that is optimal for individual and team success
- Monitored, evaluated and reviewed daily team member performance
- Implemented performance strategies for operational protocols to meet quality standards.
- Analyzed production reports to improve workflow and pre-production processes.
Account Manager Supervisor
American Financial Resources
08.2012 - 02.2013
- Promote and maintain a culture that is optimal for individual and team success.
- Mentored team members in mastering customer service techniques and organizational skills.
- Cultivated long-term relationships with clients
- Streamlined operational efficiencies by developing customer service protocols and standards.
Account Manger
American Financial Resources
11.2009 - 08.2012
- provide exceptional level of customer service.
- Oversaw multiple accounts and worked diligently to meet and exceed performance & Service goals.
- Streamlined operational efficiencies by developing customer service protocols and standards.
Operations Manager
Hanover Funding
02.2005 - 11.2009
- Directed day-to-day operations within a a broker shop with 10-15 Loan Officers
- Managed company operations with responsibility for profit and loss, payroll, training and investor relations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve productivity
Education
Some College (No Degree) -
Towson University
Baltimore, MDBachelor of Arts - Community Recreation, Parks And Leisure
York College of Pennsylvania
York, PA12.1998
Skills
- Leadership
- Ability to instill and maintain a positive culture
- Coaching and Career Development
- Process Improvements
- Team Management
- Innovative Thinker
- Strategic Planning and Execution
- FHA (Chums ID), VA, USDA, Conventional
- Manufactured Homes, Renovation & Construction to Perm
- Encompass
- Strategic planning
Timeline
Vice President of Operations
Equity Prime Mortgage, LLC
04.2022 - Current
Vice President of Wholesale Operations
American Financial Resources
01.2015 - 04.2022
Processing Manager
American Financial Resources
02.2013 - 01.2015
Account Manager Supervisor
American Financial Resources
08.2012 - 02.2013
Account Manger
American Financial Resources
11.2009 - 08.2012
Operations Manager
Hanover Funding
02.2005 - 11.2009
Bachelor of Arts - Community Recreation, Parks And Leisure
York College of Pennsylvania
Some College (No Degree) -
Towson University