Christopher Laguna
New York
Summary
Magnetic and dedicated luxury retail professional with a distinguished record of surpassing $1M in annual sales for three consecutive years. Known for cultivating client relationships with authenticity and placing their needs and dreams at the center of every interaction. Recognized for creating refined, memorable experiences that inspire loyalty, consistently exceeding expectations while embodying integrity, elegance, and timeless poise.
Overview
5
5
years of professional experience
Work History
Senior Sales Associate
Ralph Lauren
09.2022 - Current
- Effective in maximizing sales potential by up/cross selling Evening/casual wear as well as fine/vintage timepieces and jewelry.
- Dedicated to genuine first impressions making a great foundation for outstanding client relationships.
- Driving business with thoughtful outreach as a result of active listening.
- Influential leadership abilities optimizing teamwork environments.
- Proficient use POS system to process special order deposits for made to order pieces.
- Trained and mentored new sales associates on product knowledge and elevating the clients experience.
- Organized and assisted merchandizing the store to preserve the aesthetics desirability.
Guest Service Coordinator
Ralph Lauren
03.2022 - 09.2022
- Fostering exceptional customer service and inter-store communication to drive sales.
- Organized and managed senior advisors clients need before and after selling ceremonies.
- Supported back-of-house and sales floor operations, including seasonal merchandising projects and inventory counts
- Managed store registers, cash handling, and maintained accurate financial records.
- Booked appointments, filed payment records, and processed transfer requests with other stores in the fleet.
Home Health Aide
Alastar Home Care
11.2020 - 06.2022
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Developed individual care plans for clients based on specific needs.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Education
Bachelor of Arts - Business Administration And Management
Baruch College of The City University of New York
New York, NY05-2024
High School Diploma -
Talent Unlimited High School
New York, NY2020
Skills
- Fosters meaningful client partnerships
- Developing effective sales approaches
- Skilled in managing POS transactions
- Flexible in addressing client needs
- Strong active listening ability
- Proficient in Spanish
- Inspiring leadership qualities
- Thoughtful articulation of historical/artisan significance
Languages
Spanish
Timeline
Senior Sales Associate
Ralph Lauren
09.2022 - Current
Guest Service Coordinator
Ralph Lauren
03.2022 - 09.2022
Home Health Aide
Alastar Home Care
11.2020 - 06.2022
Bachelor of Arts - Business Administration And Management
Baruch College of The City University of New York
High School Diploma -
Talent Unlimited High School