Christopher Lamb
Villa Park
Summary
Detail-oriented individual with exceptional communication and organizational skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities and a willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Electronics Assembler
Grayhill Inc
10.2024 - 01.2025
- Assembled electronic interface devices for various products in the agricultural and military industry.
- Operated various machines for the manufacturing process.
Inland Marine Rater
The Hanover Group
08.2018 - 02.2023
- Implemented a systematic approach to the collection and preparation of information from quotations, resulting in the completion of 600+ forms monthly of customer accounts and increasing data retrieval efficiency for the team.
- Executed a comprehensive audit of insurance coverage forms in collaboration with Underwriting teams, resulting in the identification of 50+ policy discrepancies weekly and ensuring compliance with standards and guidelines when issuing policies.
Anti-Counterfeit Team Member/Customer Service Representative
Wolff’s Flea Market
04.2017 - 09.2020
- Inspected over 10,000 merchandise items monthly to identify and eliminate banned and counterfeit products; assessed compliance with company policies, leading to reduced potential legal liabilities and improved customer confidence.
- Directed customer and vendor questions and complaints to the appropriate area or person.
- Designed a break schedule for 12 coworkers, ensuring complete coverage during open hours; this effort contributed to maintaining uninterrupted customer service and promoted positive overall team morale.
Logistics Assistant
Nippon Express USA Inc
09.2015 - 02.2017
- Completed order entry and communicated shipping updates for customers for 1,000+ orders per month.
- Issued bills of lading daily; identified and corrected order discrepancies and increased accuracy and efficiency across the logistics team.
- Developed a standardized procedure for retrieving and processing customer inquiries on past orders, resulting in a 50% reduction in processing time and enabling quicker response to customers.
Circulation Desk Clerk/Circulation Page
Elmhurst Public Library
11.2003 - 02.2015
- Conducted regular shifts at the Circulation Desk, Welcome Desk and Phone Council, personally addressing over 30 inquiries weekly, directing individuals to appropriate departments and increasing patron engagement and satisfaction.
- Spearheaded thorough audits of patron records and library materials, identifying discrepancies and updating over 2,000 records monthly, which improved the accuracy of library inventory and amplified user access to materials.
- Researched and analyzed community demographics resulting in actionable insights; directly influenced three key initiatives aimed at boosting library engagement, ultimately leading to an increase of more than 250 active patrons over six months.
- Managed technical support for A/V setups of three meeting rooms and two computer labs for scheduled events, contributing to a flawless execution rate of 100% and ensuring consistent quality of 350+ presentations.
- Contacted patrons over excessive fees and overdue items via telephone and email.
Enumerator
United States Census Bureau
01.2010
- Facilitated direct communication with 200+ households lacking census submission; completed enumeration questionnaires, and assisted colleagues with non-compliant residents.
ACT Test Room Supervisor
ACT at Elmhurst College
06.2009 - 09.2012
- Managed the testing room operations for six concurrent assessments, ensuring strict adherence to security protocols while supervising four roaming proctors and supporting 500+ students annually, enhancing overall operational quality.
- Distributed testing materials, gave instruction and monitored students taking the ACT; ensured compliance with testing regulations while adhering to a strict timeline.
- Devised a detailed schedule for the collection and mailing of test materials, resulting in zero lapses in security.
Education
Bachelor's Degree - Liberal Arts and Sciences – History
01.2008
Skills
- Accuracy and precision
- Data collection
- Problem-solving
- Creative thinking
- Phone and email etiquette
- Customer service
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Documentation and recordkeeping
- Task prioritization
- Interpersonal skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementCompany CultureTimeline
Electronics Assembler - Grayhill Inc
10.2024 - 01.2025
Inland Marine Rater - The Hanover Group
08.2018 - 02.2023
Anti-Counterfeit Team Member/Customer Service Representative - Wolff’s Flea Market
04.2017 - 09.2020
Logistics Assistant - Nippon Express USA Inc
09.2015 - 02.2017
Enumerator - United States Census Bureau
01.2010
ACT Test Room Supervisor - ACT at Elmhurst College
06.2009 - 09.2012
Circulation Desk Clerk/Circulation Page - Elmhurst Public Library
11.2003 - 02.2015
University of Illinois at Chicago - Bachelor's Degree, Liberal Arts and Sciences – History