Christopher Lambert

Inside Sales Representative

Beacon Roofing Supply

Greensboro, NC

03.2004 - 02.2022

Collaborated with other departments to ensure successful implementation of sales initiatives.
Participated in trade shows and conventions to generate leads.
Established relationships with key decision makers at target companies.
Provided training sessions for new employees on company policies, procedures and best practices.
Researched customer needs and preferences to identify opportunities for new business.
Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
Developed and implemented strategies to increase sales volume.
Assisted in resolving customer complaints in a prompt manner.
Ensured compliance with all applicable laws and regulations related to selling practices.
Provided customers with product information, pricing and availability.
Generated leads through cold calling potential clients.
Conducted outbound calls to existing clients to upsell products or services.
Contributed ideas for improving internal processes related to sales operations.
Followed up on pending orders and inquiries in a timely manner.
Monitored competitor activities and recommended changes accordingly.
Developed and maintained relationships with key customers to ensure customer satisfaction.
Solicited feedback from customers on product features and service levels.
Maintained detailed records of customer interactions, orders and account status updates.
Liaised between outside sales representatives and accounts to optimize customer service.
Consulted with customers to aid selection and purchase of products that met needs.
Worked in conjunction with outside sales representative to maintain and grow product sales.
Leveraged computer system to input customer orders and pricing information.
Collaborated with team members to determine strategic sales approaches.
Cultivated and strengthened customer relationships to drive revenue growth.
Negotiated prices, terms of sale and service agreement to close transactions.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Maintained detailed account records and contact logs to facilitate sales process.
Delivered superior customer support to improve account retention rate.
Contacted new and existing customers to discuss product and service solutions.
Provided feedback to the product development team on customer needs and market demand.
Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
Took inbound calls on headset, promoting products and services to secure new accounts.
Expedited customer orders for quick delivery and to promote satisfaction.
Implemented sales promotions and discounts in collaboration with the marketing department.
Developed and maintained strong relationships with existing clients to ensure repeat business.
Maintained and updated customer database with contact details and sales interaction history.
Managed multiple sales projects simultaneously and met deadlines.
Participated in trade shows and sales events to promote products and network with potential clients.
Initiated sales correspondence, preparing and presenting professional bids to customers.
Coordinated with the logistics team to ensure timely delivery of products.
Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Upsold and cross-sold products to existing customers to maximize revenue.
Negotiated prices and terms of sales and service agreements with clients.
Utilized CRM software to track sales progress and communicate with team members.
Assisted in the development of sales materials, including brochures and online content.
Provided product information and demonstrations to customers via phone and online platforms.
Reached and exceeded monthly sales targets through effective sales strategies and techniques.
Participated in sales training and workshops to improve sales techniques and product knowledge.
Monitored market trends and competitor activity to adjust sales strategies accordingly.
Replenished and arranged items to maintain appearance.
Listened to customer needs to identify and recommend best products and services.
Reset store displays for special events and seasonal merchandise changes.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Recognized security risks to properly handle situations.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Identified customer needs by asking questions and advising on best solutions.
Greeted and assisted customers to foster positive experiences.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Produced sales documents, finalized deals and filed records.
Reduced process lags by training employees on best practices and protocols.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Analyzed sales space capacities based on system parameters, securing high stock availability.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Effectively handled point-of-sale operations including cash handling and credit card processing.

Summary

Overview

Work History

Inside Sales Representative

Education

High School Diploma -

Skills

Affiliations

Timeline

Inside Sales Representative

High School Diploma -

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