Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Lanara

Broadview Heights,OH

Summary

Retail leader with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Uses an analytical and driven approach to continuous improvement. Supported store operations with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good leadership sense with top-notch planning and problem-solving abilities. Reliable and self driven. Years of retail experience but open to learning and developing new skills/crafts and having new experiences in the work world.

Overview

8
8
years of professional experience

Work History

Shift Manager/Key Holder

CoreLife Eatery
11.2022 - 05.2024
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.

Assistant Store Manager/Cafe Manager

GetGo Gas Station
03.2016 - 08.2022
  • Assisted in continuous development of effective store associates to achieve desired sales and results
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
  • Coached and developed store associates through formal and informal interactions
  • Oversaw aspects of maintenance, inventory and daily activity management
  • Delegated assignments based on team strengths to optimize floor coverage and service levels
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness
  • Handled scheduling for store shifts to achieve adequate staffing
  • Maintained inventory by checking merchandise to determine levels
  • Handled complaints from customers by empathetically listening, recording details and offering solutions
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales
  • Oversaw coaching and guidance of store employees to foster advancement in work operations
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement
  • Created engaging merchandise presentations to motivate impulse purchases
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock
  • Oversaw and trained in preparation for audits.

Delivery Driver

Augies Pizza
06.2018 - 04.2019
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times
  • Handled merchandise in accordance with product handling standards
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
  • Processed payments by accepting cash, checks and credit card payments
  • Navigated routes with relevant map programs and GPS systems
  • Submitted receipts and money received from deliveries at end of each shift
  • Transported and safely delivered items to prevent damage or loss
  • Obeyed traffic laws and follow established traffic and transportation procedures.

Education

Some College (No Degree) General Studies -

Cuyahoga Community College
Cleveland, OH

High School Diploma -

Brecksville-Broadview Heights High School
Broadview Heights, OH
05.2016

Skills

  • Inventory Control
  • Pricing and Markdowns
  • Team Building and Leadership
  • Shift Scheduling
  • Problem-Solving
  • Work Planning and Prioritization
  • Assignment Delegation
  • Retail Operations
  • Mentoring and Coaching
  • Strategic Merchandising
  • POS Systems
  • Marketing and Promotions
  • Stock Management
  • Store maintenance
  • Goal Setting
  • Employee Motivation
  • Training Management
  • Team Leadership
  • Customer Service Management
  • Decision Making
  • Hiring and Training
  • Problem Anticipation and Resolution

Timeline

Shift Manager/Key Holder

CoreLife Eatery
11.2022 - 05.2024

Delivery Driver

Augies Pizza
06.2018 - 04.2019

Assistant Store Manager/Cafe Manager

GetGo Gas Station
03.2016 - 08.2022

Some College (No Degree) General Studies -

Cuyahoga Community College

High School Diploma -

Brecksville-Broadview Heights High School

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Christopher Lanara