Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Lane

West Berlin

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Mail Carrier

United States Postal Service, USPS
08.2022 - Current
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Assistant General Manager

Wawa Inc.
04.2014 - 11.2020
  • Managed associates and management staff of up to 50 Employees in one of the areas highest volume stores with sales exceeding $9 million annually
  • Responsible for managing all daily operations including ensuring accurate reporting of payroll, bank deposits, inventory, sales, and scheduling
  • Analyze sales trends, developed and implemented processes to maximize labor efficiency, ensure proper inventory ordering, and meet company budget
  • Responsible for ensuring all team members provide high quality customer service with customer count exceeding 200 customers per hour at peak sales
  • Responsible for logistical accountability and reporting of store inventory to ensure shrinkage and spoilage meets or exceeds company budget
  • Delegated and supervised team members in the completion of all store duties, to include: communication of store goals, sales, inventory management, cost control, store security, customer service, and adhering to safety protocols
  • Interview, hire, train, and coach existing employees to develop skills to prepare for growth positions including store management and corporate operations
  • Review resumes for to ensure proper staffing levels and Identify training opportunities to enhance performance
  • Developed my skills to grow from an entry level associate position into Assistant general manager within 4 years

Fresh Food Manager

Wawa Inc.
03.2012 - 04.2014
  • Oversee the day to day operations of the store's food service department to ensure speedy and accurate orders are produced to each customer with excellent customer service
  • Volunteered for and was elected by top level area management to assist in the opening of new stores when the company expanded into a new market (Tampa, FL)
  • Trained new staff and management to ensure all daily operations meet company standards
  • Analyzing daily sales to ensure proper ordering of products
  • Training employees when new procedures were introduced

Landscaper

Bella Green Landscaping
04.2009 - 12.2009
  • Drive equipment and personnel to and from job sites to cut and trim lawns
  • Provide quality customer service to maintain existing customers and grow sales

Education

Bachelor's degree - Business Studies

University of Phoenix
Phoenix, AZ
05.2017

Skills

  • Vehicle loading
  • Technology use
  • Vehicle maintenance
  • Package handling
  • Documentation & recordkeeping
  • Weather tolerance
  • Training leadership
  • Field training
  • Staff leadership
  • Negotiation leadership

Timeline

Mail Carrier

United States Postal Service, USPS
08.2022 - Current

Assistant General Manager

Wawa Inc.
04.2014 - 11.2020

Fresh Food Manager

Wawa Inc.
03.2012 - 04.2014

Landscaper

Bella Green Landscaping
04.2009 - 12.2009

Bachelor's degree - Business Studies

University of Phoenix

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Christopher Lane