Summary
Overview
Work History
Skills
Timeline
Generic

Christopher Langdon

Thousand Oaks,CA

Summary

Accomplished leader with a proven track record at Big Lots, adept in operations management and process improvement. Expertise in driving customer service excellence and financial performance, with a knack for leadership and team development. Achieved significant enhancements in inventory control and merchandising, ensuring compliance and operational efficiency. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

12
12
years of professional experience

Work History

Store Manager

Big Lots
Ventura, CA
11.2015 - Current
  • Lead, plan, and direct the entire store team, overseeing all functional areas of the store
  • Accountable for financial performance, execution of company initiatives, staffing, inventory control, and compliance with company standards
  • Delegate tasks to other leaders while supervising, inspecting, training, and coaching them to achieve store goals
  • Plan, direct, and employ operational and financial resources to achieve established goals
  • Utilize company reports and tools to assess efficiency, analyze trends, and identify improvement opportunities
  • Lead store processes in accordance with company standards, including freight flow, merchandise presentation, sales reconciliation, and customer service
  • Manage store scheduling, payroll processing, and staffing efforts in collaboration with the leadership team
  • Oversee customer service and associate recognition programs, ensuring compliance and completion of training
  • Direct merchandising initiatives and ensure accurate inventory transaction reconciliation
  • Act as Manager on Duty, providing leadership, floor direction, and resolving customer issues
  • Successfully lead, coach, and develop team members to achieve company goals consistently

Assistant Manager, Service

Big Lots
Santa Paula, CA
05.2015 - 11.2015
  • Held primary responsibility for customer service, cashiering, and recovery-related functions, ensuring adherence to customer service and operational standards within the store
  • Led, directed, and actively participated in all customer-facing and service aspects of the store, including front-end operations support and implementation of customer service and associate recognition programs
  • Managed associate staffing, training, and development to ensure a knowledgeable and efficient team
  • Demonstrated leadership by providing guidance and direction to store associates during Manager on Duty shifts, overseeing cashiering, customer service, recovery, and furniture-related activities on the sales floor
  • Collaborated effectively with store leadership to drive overall store performance

Assistant Manager, Merchandising

Big Lots
Santa Paula, CA
10.2014 - 05.2015
  • Oversaw and managed freight processing and merchandising operations in the store, ensuring adherence to merchandising and storeroom organization standards
  • Led, directed, and actively participated in various aspects of the merchandising process, such as freight preparation, truck unloading, stocking, re-lays, financial management, and inventory control
  • Demonstrated leadership by providing guidance and direction to store associates during Manager on Duty shifts, overseeing cashiering, customer service, recovery, and furniture-related activities on the sales floor
  • Collaborated effectively with store leadership to drive overall store performance

Warehouse Manager

Do It Center
Moorpark, CA
08.2012 - 10.2014
  • Oversaw all warehouse operations, including receiving, inventory management, order fulfillment, shipping, and logistics
  • Developed and implemented strategies to optimize warehouse layout, storage systems, and workflow, improving productivity and reducing costs
  • Collaborated with cross-functional teams to ensure efficient coordination of inbound and outbound shipments, enhancing customer satisfaction
  • Enforced safety protocols and best practices, creating a safe working environment and minimizing accidents
  • Led, trained, and motivated warehouse staff, conducting evaluations and fostering a culture of continuous improvement
  • Monitored inventory levels and collaborated with purchasing and planning teams for stock maintenance and accuracy
  • Utilized warehouse management systems for inventory tracking, performance monitoring, and reporting
  • Maintained strong relationships with suppliers, carriers, and partners for seamless operations and timely delivery
  • Conducted audits to ensure compliance with policies, quality standards, and regulations
  • Identified opportunities for process improvement, cost reduction, and operational efficiency enhancements

Skills

  • Leadership & Team Development
  • Operations Management & Process Improvement
  • Customer Service Excellence
  • Financial Analysis & Budgeting
  • Inventory Control & Merchandising
  • Safety and Compliance Standards

Timeline

Store Manager

Big Lots
11.2015 - Current

Assistant Manager, Service

Big Lots
05.2015 - 11.2015

Assistant Manager, Merchandising

Big Lots
10.2014 - 05.2015

Warehouse Manager

Do It Center
08.2012 - 10.2014

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Christopher Langdon