Exceptional management skills such as training, time management, organization, and communication. Proficient in Microsoft Office, including Word, Excel, and PowerPoint. Experienced in staff training and development, strategic planning, content development, and customer service. Equipped with strong presentation and written communication skills. I demonstrate a professional and mature approach in all aspects of my work.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Learning Delivery Specialist
Alorica
Fredericksburg, VA
03.2021 - Current
Conducts new hire, program revision, and remedial training following instructional guides
Evaluate trainee performance
Provide written evaluations of employees' performance to management as required
Maintaining positive and consistent communication with departments and corporate staff
Report on the daily progress of assigned projects to the manager
Maintain an ongoing dialogue with department heads when needed
Retain accurate training records.
Cable Technician
Atlantic Broadband
King George, VA
06.2017 - 10.2020
Install, maintain, and repair cable TV and internet systems
String and pull up cables between poles and underground as necessary to provide the strongest signal in the best position
Install cable racks, j-hooks, inner duct, and other related structures in support of cable systems
Inspect cable lines to ensure the system is working correctly
Troubleshoot issues with network communication
Repair cable, related poles, and towers to resolve cable issues
Test signal strength and connection using test equipment
Maintain company vehicles, reporting any damage or needed repairs
Follow all driving and safety laws in a company vehicle.
Machine and Forklift Operator
RPM
Fredericksburg, VA
03.2013 - 06.2017
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjust machines to eliminate problems.
Complied with company and OSHA safety rules and regulations.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Loaded raw materials into machines and unloaded finished products to keep the manufacturing process running smoothly.
Quickly shut down equipment in emergency situations following protocols.
Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Communicated with floor managers to determine merchandise placement.
Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Weighed materials or products to record weight or other production data on tags or labels.
Skills
Management
Training
Time management
Organizational skills
Communication
Microsoft Office
Staff training and development
Strategic planning
Content development
Customer Service
Proficient presentation skills
Communication effectively both orally and in writing