Summary
Overview
Work History
Education
Timeline
Generic

Christopher Lanham

Jackson,GA

Summary

Results-oriented professional with a proven track record in operations, sales, and staffing management across multiple locations. Expertise in driving operational improvements that enhance profitability and reduce employee turnover. Strong leadership skills demonstrated through effective coaching and team development, fostering a culture of excellence. Committed to creating engaging retail environments that boost customer loyalty and sales performance.

Overview

30
30
years of professional experience

Work History

District Manager

Ingles Markets
, GA
09.2014 - Current
  • Managed overall operations for 21-store district to ensure efficiency and profitability.
  • Analyzed sales data to identify trends, enhancing strategic planning for sales growth.
  • Conducted regular store visits to enforce compliance with policies and safety standards.
  • Collaborated with regional leaders and departments to drive operational efficiency.
  • Developed training programs for store managers to maximize productivity and profits.
  • Resolved customer complaints promptly, maintaining high levels of service satisfaction.
  • Performed risk assessments to identify safety hazards across all district stores.
  • Mentored team members by demonstrating best practices in sales and customer service.

District Deli Merchandiser

Ingles Markets
, Northwest Georgia/Alabama/Tennesee
06.2009 - 09.2014
  • Oversaw district deli operations, ensuring compliance with food safety standards and company policies.
  • Trained new staff on deli procedures, safety protocols, and customer service techniques.
  • Collaborated with team members to optimize daily operations and enhance service flow.
  • Implemented merchandising strategies to improve product visibility and attract customers.
  • Maintained accurate inventory records and monitored sales data for strategic planning.
  • Forecasted sales goals to guide operational decisions and drive performance improvements.
  • Conducted regular maintenance checks on refrigeration units to ensure optimal conditions.
  • Cleaned and organized work areas including counters, shelves, and coolers for hygiene standards.

Store Manager

Ingles Markets
, GA
01.2002 - 06.2009
  • Oversaw daily store operations, ensuring exceptional customer service and compliance with safety standards.
  • Led and developed a team of associates, enhancing productivity and service quality.
  • Managed inventory and budgets to optimize stock levels and increase sales.
  • Resolved customer complaints promptly to maintain positive shopping experiences.
  • Implemented visual merchandising strategies to enhance product displays and promotions.
  • Monitored financial reports, identifying trends to reduce operational costs effectively.
  • Conducted regular performance evaluations and provided training on customer service standards.
  • Established store tactics to achieve operational performance and sales goals.

Co Manager

Ingles Markets
Cartersville, GA
10.2000 - 06.2002
  • Assisted Store Manager with personnel decisions including hiring, firing, and promotions.
  • Oversaw all personnel actions for assigned departments, ensuring compliance and efficiency.
  • Supervised daily operations to enhance team performance in grocery store environment.
  • Managed inventory levels to guarantee product availability and quality.
  • Trained new staff on policies and customer service standards to ensure consistent service.
  • Coordinated schedules to optimize staffing and improve operational efficiency.
  • Implemented merchandising strategies to boost product visibility and drive sales.
  • Conducted inspections to uphold cleanliness and safety standards throughout the store.

Customer Service Manager

Ingles Markets
Cartersville, GA
06.1999 - 10.2000
  • Ensure customers can make their purchases quickly and efficiently.
  • Address any customer concerns or questions.
  • Maintain a high level of productivity while complying with safety and sanitation procedures.
  • Provide exceptional customer service to enhance the shopping experience.
  • Support team members in their development and learning.
  • Promote a safe, clean, and productive work environment.

Cashier/Service Clerk/ Stocker

Ingles Markets
Cartersville, GA
06.1995 - 12.1999
  • Entry level, learned basic grocery store skills

Department Manager

Super Walmart
Cartersville, GA
01.1998 - 06.1999
  • Developed and implemented strategies that increased sales and enhanced customer satisfaction.
  • Hired, trained, and managed a high-performing team to maximize employee effectiveness.
  • Monitored inventory levels to ensure timely replenishment and minimize out-of-stock occurrences.
  • Managed daily operations and team performance in a high-volume retail environment.
  • Coordinated staff schedules to enhance service delivery and product availability.
  • Executed merchandising strategies to boost product visibility and increase sales.
  • Ensured compliance with safety standards and company policies across all departments.
  • Facilitated interdepartmental communication to optimize workflows and operational efficiency.

Education

Associate of Applied Science - Business Administration and Management

Georgia Highlands College
Rome, GA
05.2012

High School - College Prep

Adairsville High School
Adairsville, GA
05.1997

Timeline

District Manager

Ingles Markets
09.2014 - Current

District Deli Merchandiser

Ingles Markets
06.2009 - 09.2014

Store Manager

Ingles Markets
01.2002 - 06.2009

Co Manager

Ingles Markets
10.2000 - 06.2002

Customer Service Manager

Ingles Markets
06.1999 - 10.2000

Department Manager

Super Walmart
01.1998 - 06.1999

Cashier/Service Clerk/ Stocker

Ingles Markets
06.1995 - 12.1999

Associate of Applied Science - Business Administration and Management

Georgia Highlands College

High School - College Prep

Adairsville High School

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