Christopher Lara
Lubbock,TX
Summary
Dynamic professional with a proven track record at Convergys, enhancing customer satisfaction through exceptional service and problem resolution. Skilled in escalation management and typing proficiency, I excel in fast-paced environments, demonstrating adaptability and a calm demeanor. Achieved notable increases in customer satisfaction, underscoring my commitment to excellence and reliability.
Overview
23
23
years of professional experience
Work History
Home Health Aide
Gilling Home Health
Lubbock, TX
07.2017 - 08.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
Dishwasher
Josies Kitchen and Catering
Lubbock, TX
05.2014 - 07.2017
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
Overnight Stocker and Receiver
Kmart
Lubbock, Texas
11.2007 - 08.2011
- Restocked shelves according to plan-o-grams set up by management team.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Used proper case cutting techniques to cut and sort stock loads.
- Checked shelves in department to determine replenishment needs.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Maintained an orderly appearance at all times throughout the store.
- Reported any suspicious activity or theft immediately to supervisors.
Brick Oven Cook, Prep
Jonny Carinos
Lubbock, Texas
05.2005 - 10.2007
- Prepared variety of foods according to exact instructions and recipe specifications.
- Executed proper techniques when preparing menu item ingredients.
- Checked completed orders for correct quantity and quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Managed food prep tasks, efficiently organizing work to handle peak dining periods without delays.
- Monitored freshness of food products to help reduce spoilage.
Customer Service Representative
Convergys
Lubbock, TX
06.2001 - 03.2005
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Monterey High School
Lubbock05-2000
Skills
- Calm demeanor
- Escalation management
- Product and service solutions
- Typing proficiency
- Call center procedures
- Payment processing
- Service upselling
- Adaptability and flexibility
- Punctuality and reliability
Timeline
Home Health Aide
Gilling Home Health
07.2017 - 08.2024
Dishwasher
Josies Kitchen and Catering
05.2014 - 07.2017
Overnight Stocker and Receiver
Kmart
11.2007 - 08.2011
Brick Oven Cook, Prep
Jonny Carinos
05.2005 - 10.2007
Customer Service Representative
Convergys
06.2001 - 03.2005
High School Diploma -
Monterey High School
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