Christopher La Rondie
Carmel,Indiana
Summary
Dynamic professional with a proven track record in customer service and insurance claims processing, honed at Colonial Life Insurance and other leading companies. Skilled in building client relationships and adept in HIPAA compliance, I significantly enhanced client satisfaction and network reliability. Expertise in both technical and interpersonal skills drives exceptional results.
Experienced with accurate data entry and patient record management. Utilizes medical software to ensure data integrity and confidentiality. Knowledge of medical terminology and data verification processes to support efficient healthcare operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Agent
Colonial Life Insurance
10.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Customer Service Representative
Stryker Medical
10.2021 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Fiber Optic Technician
Metronet Telecommunication
10.2018 - 10.2021
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
Cable Technician
Spectrum
01.2009 - 08.2018
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
Education
Fiber Optic Certification - Fiber Optic Telecommunications
Lincoln Trail College
11220 IL-1, Robinson, IL 62445404-2018
High School Diploma -
Carmel High School
Carmel, IN, 4603205-2004
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- HIPAA compliance
- Payment posting
- Insurance verification
- Patient billing
- Collections management
- Files and records management
- Data entry
- Medical billing
- Insurance claims processing
Certification
- Life and Health Insurance License - [State] Department of Insurance.
- Accident and Health License – [State] Department of Insurance.
- Cisco Certified Network Associate (CCNA)
- Salesforce Certified Administrator
- OSHA Certified
Timeline
Insurance Agent
Colonial Life Insurance
10.2024 - Current
Customer Service Representative
Stryker Medical
10.2021 - 06.2024
Fiber Optic Technician
Metronet Telecommunication
10.2018 - 10.2021
Cable Technician
Spectrum
01.2009 - 08.2018
- Life and Health Insurance License - [State] Department of Insurance.
- Accident and Health License – [State] Department of Insurance.
- Cisco Certified Network Associate (CCNA)
- Salesforce Certified Administrator
- OSHA Certified
Fiber Optic Certification - Fiber Optic Telecommunications
Lincoln Trail College
High School Diploma -
Carmel High School
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