Christopher Lauderdale
Cullen,LA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 1 16 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Technician
Southern Star Dish Network
09.2018 - Current
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for customers through proactive identification and resolution of technical issues.
- installing and troubleshooting dish satelite systems in customers homes.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Developed comprehensive strategies for installing equipment in customers homes.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Assisting with training on their new systems and verifying that they understand their new products
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
- Worked with diverse types of weather and ground conditions.
Police Officer
Cullen Police Departmen
01.2008 - Current
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
Installation Technician
Multiband
03.2008 - 09.2018
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Streamlined workflow for faster job completion through effective communication with team members.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Increased efficiency by maintaining thorough documentation of installed systems and equipment configurations.
MIG Welder
Clement Industries
05.1996 - 03.2008
- Enhanced weld quality by utilizing MIG welding techniques for various metal types and thicknesses.
- Increased production efficiency by maintaining welding equipment and ensuring proper calibration.
- Reduced project completion time by consistently meeting or exceeding daily welding quotas.
- Ensured workplace safety by following established guidelines and wearing appropriate protective gear.
Education
High School Diploma -
Bradley High School
Bradley, AR05.1993
Skills
- Environmental Compliance
- Issue Analysis
- User Training
- Operations Monitoring
- Equipment Maintenance
- Quality Control
- System Installation
- Deadline-oriented
- Routine Inspections
- Written/Verbal Communication
- Minor Carpentry
- Inventory Oversight
- Workload Management
- Customer interaction
Timeline
Technician
Southern Star Dish Network
09.2018 - Current
Installation Technician
Multiband
03.2008 - 09.2018
Police Officer
Cullen Police Departmen
01.2008 - Current
MIG Welder
Clement Industries
05.1996 - 03.2008
High School Diploma -
Bradley High School
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