CHRISTOPHER LAUER
LEMOORE,CA
Summary
Adept Service Technician with a proven track record at BILLINGSLEY TIRE INC, showcasing exceptional diagnostic skills and customer service excellence. Increased new client referrals significantly through timely, under-budget project completions. Expert in installation and repair, coupled with a strong ability to build trustful customer relationships. Demonstrates flexibility, technical support proficiency, and a commitment to quality assurance.
Overview
11
11
years of professional experience
Work History
Service Technician
BILLINGSLEY TIRE INC
06.2018 - 08.2024
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Service Technician
Matts Quick Lube
06.2014 - 10.2015
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed oil changes and check fluid levels
Handyman Helper
Terry Johnson Trucking
01.2015 - 07.2015
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
- Cleaned and lubricated components to maintain optimal performance.
- Maintained tools and equipment in good working condition.
- Cleared work sites of hazardous items.
- Followed safety protocols on job sites.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
Gas Station Clerk
Shell Gas Station at I5
10.2013 - 05.2014
- Maintained inventory of all saleable items.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Maintained clean and orderly work station.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Delivered exemplary customer service and warmly greeted guests.
- Rang up customers' orders by scanning products and keying prices into register.
- Assisted in maintaining back room operations by unloading deliveries.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Operated cash register to record transactions accurately and efficiently.
Education
GED -
COALINGA HIGH SCHOOL
Coalinga, CA06.2005
Skills
- Technical Support
- Customer Service
- Work Documentation
- Quality Assurance
- Flexible and Adaptable
- Power tool proficiency
- Punctual and Reliable
- Installation and Repair
- Diagnostics skill
- Mechanical abilities
- Residential construction
- Heavy Lifting
Timeline
Service Technician
BILLINGSLEY TIRE INC
06.2018 - 08.2024
Handyman Helper
Terry Johnson Trucking
01.2015 - 07.2015
Service Technician
Matts Quick Lube
06.2014 - 10.2015
Gas Station Clerk
Shell Gas Station at I5
10.2013 - 05.2014
GED -
COALINGA HIGH SCHOOL
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