Christopher Lauro
Port Charlotte,FL
Summary
Sociable Waiter and natural leader skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Overview
11
11
years of professional experience
Work History
Server
Magnolia's on the Bay
Englewood, FL
03.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Coordinated efforts with team members to streamline processes
Lead Server, Manager
The Goat By David Burke
Union Beach, NJ
04.2022 - 11.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Trained new employees on restaurant procedures and use of POS system.
- Lead by example and assisted fellow employees by answering questions and helping to resolve minor issues during service.
- Signed off on completed side work of other servers and bussers.
- Reconciled cash drawers and server/bartender cash outs.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Resolved customer complaints in a professional manner.
Server, Cashier, Manager, Delivery Driver
Carmen's Trattoria
South Plainfield, NJ
10.2013 - 11.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Resolved problems or concerns to the satisfaction of involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients, and allergens.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Server
Nauti Cajun Crab LLC
Metuchen, NJ
10.2021 - 02.2022
- Maintained high level of service to meet guests' needs
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided information on recipe ingredients and potential allergens
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Bartender, Server
Molly Maguires Restaurant And Pub
Clark, NJ
09.2019 - 03.2020
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with host, bus person and cook to serve up food and beverage options.
Server, Busser, Food Runner, Dishwasher
Escape
Montclair, NJ
05.2013 - 04.2016
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
Education
High School Diploma -
Metuchen High School
Metuchen, NJ06.2008
Some College (No Degree) - Liberal Arts And General Studies
Middlesex County College
Edison, NJSkills
- Food safety understanding
- High-volume dining
- Effective customer upselling
- Quality control
- Extreme attention to detail
- Menu memorization
- Customer Experience Optimization
- Wine pairings
Languages
Spanish
Limited
Accomplishments
2017 Riverside Inn Chili Contest Champion
Timeline
Server
Magnolia's on the Bay
03.2024 - Current
Lead Server, Manager
The Goat By David Burke
04.2022 - 11.2023
Server
Nauti Cajun Crab LLC
10.2021 - 02.2022
Bartender, Server
Molly Maguires Restaurant And Pub
09.2019 - 03.2020
Server, Cashier, Manager, Delivery Driver
Carmen's Trattoria
10.2013 - 11.2023
Server, Busser, Food Runner, Dishwasher
Escape
05.2013 - 04.2016
High School Diploma -
Metuchen High School
Some College (No Degree) - Liberal Arts And General Studies
Middlesex County College
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