Christopher Laursen
Norfolk,NE
Summary
Proven leader at Norfolk Family YMCA, adept in fostering team collaboration and enhancing guest relations through exceptional customer service and problem-solving skills. Achieved seamless operational transitions and significantly improved client satisfaction by training staff and managing guest experiences. Demonstrates expertise in multitasking and prioritizing, ensuring high-performance team environments.
Overview
3
3
years of professional experience
Work History
Welcome Center Evening Supervisor (Full-Time)
Norfolk Family YMCA
03.2023 - 09.2024
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in operations and customer experience.
- Trained new hires on company policies, job responsibilities, and best practices for maintaining a high-performance work environment.
- Fostered strong relationships with returning clients by delivering exceptional service and remembering personal preferences or needs.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Welcome Center Staff Member (Part-Time)
Norfolk Family YMCA
04.2022 - 03.2023
- Enhanced visitor experience by providing friendly and informative customer service.
- Managed incoming calls and inquiries, directing guests to appropriate resources or staff members.
- Developed strong relationships with fellow staff members, fostering a supportive work environment conducive to high performance levels.
- Maintained a clean and welcoming environment, ensuring positive first impressions for visitors.
- Provided incoming visitors and guests with friendly and knowledgeable service.
Resident Advisor
Northeast Community College
08.2021 - 04.2022
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
- Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
- Educated residents on campus policies, promoting responsible behavior within the residence hall community.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
Education
Associate of Arts - Business Administration
Northeast Community College
Norfolk, NE05.2023
High School Diploma -
O'Neill Public Jr.\Sr. Highschool
O'Neill, NE07.2020
Skills
Customer Service
Teamwork and Collaboration
Multitasking and Prioritizing
Problem-Solving
Attention to Detail
Guest Assistance
Time management expertise
Guest Relations
Policy Enforcement
Reception oversight
Timeline
Welcome Center Evening Supervisor (Full-Time)
Norfolk Family YMCA
03.2023 - 09.2024
Welcome Center Staff Member (Part-Time)
Norfolk Family YMCA
04.2022 - 03.2023
Resident Advisor
Northeast Community College
08.2021 - 04.2022
Associate of Arts - Business Administration
Northeast Community College
High School Diploma -
O'Neill Public Jr.\Sr. Highschool
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