Christopher Lavornia
South Tamworth,NH
Summary
Dynamic and results-oriented professional seeking a challenging position that leverages extensive knowledge and skills along with a proven work history. Committed to transitioning into a role that fosters growth and encourages continuous professional development. Passionate about contributing to team success while embracing new opportunities for learning and advancement. Prepared to make a meaningful impact in a forward-thinking organization.
Overview
34
34
years of professional experience
Work History
General Manager
Revo Casino and Social House Conway
12.2024 - Current
- Analyze market trends to inform strategic decision-making and competitive positioning initiatives.
- Manage cross-functional teams, driving collaboration to meet project deadlines and quality standards.
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Lead performance evaluations, providing constructive feedback to drive continuous improvement among staff members.
- Develope and implemented strategies to increase sales and profitability.
- Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitor financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Manage budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Dover Gaming LLC
03.2024 - 12.2024
- Directed operational strategies to enhance efficiency and reduce costs across multiple departments.
- Oversaw budgeting processes, ensuring alignment with financial targets and organizational goals.
- Developed and implemented training programs to foster employee engagement and professional growth.
- Cultivated relationships with stakeholders to ensure seamless communication and project execution.
Senior Casino Manager
Dover Gaming LLC
05.2023 - 03.2024
- Directed daily operations, ensuring compliance with gaming regulations and company policies.
- Oversaw staff training programs, enhancing service quality and operational efficiency.
- Developed strategic marketing initiatives to increase customer engagement and retention.
- Analyzed financial reports, identifying trends to optimize budget allocations and resource management.
ASSISTANT PIT MANAGER
Encore Boston Harbor
05.2019 - 05.2023
- Coordinate staff schedules, rotations and breaks.
- Monitor gaming operations continuously to check on dealers and players.
- Monitor tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Check on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Oversee money banks for tables and coordinated paperwork for transfers.
- Address customer behavior or complaints head-on to maintain smooth and professional operations.
Account Executive
Progress Medical
06.2014 - 05.2023
- Work from Home
- Negotiate prices or terms of sales or service agreements
- Prepare and submit sales contracts for orders
- Visit establishments to evaluate needs or to promote product or service sales
- Maintain customer records, using automated systems
- Answer customers' questions about products, prices, availability, or credit terms
- Quote prices, credit terms, or other bid specifications
- Service accounts and propose new products and services to maximize revenue.
Assistant Pit Manager/Table Games Assistant Shift Manager
MGM Grand At Foxwoods
04.2006 - 05.2014
- Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary
- Explain and interpret house rules, such as game rules or betting limits
- Set and maintain a bank and table limit for each game
- Greet customers and ascertain what each customer wants or needs
- Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating
- Prepare work schedules and station arrangements and keep attendance records
- Track supplies of money to tables and perform any required paperwork
- Resolve customer complaints regarding problems, such as payout errors
- Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games
- Resolve customer complaints regarding problems, such as payout errors
- Put on the shift for the day
- Prepare reports for the previous days play and submit to the Casino Manager
Casino Table Games Dealer/Floor Supervisor
Foxwoods Resort Casino
03.1992 - 04.2006
- Performed all duties expected of Casino Dealers
- Customer Service
- Maintained the pace of the game
- Maintained the integrity of the game
- Was promoted to Dual-Rate dealer and shortly thereafter was promoted to full-time Floor Supervisor
- Responsible for rating customers play
- Tracking the bank
- Game security
- Insuring that all dealers on given craps table were following gaming procedures
- Watched closely to catch errors and notified surveillance of irregularities.
- Monitored chips purchases, table inventories and player win ratios.
Education
High School Diploma -
North Kingstown High School
North Kingstown, RIElectromechanical Drafting
New England Institute of Technology
East Greenwich, RISkills
- Table Games Management
- Card and Dice Distribution
- Table Games Instruction
- Customer Service
- Staff Development
- Scheduling
- Coaching
- Multitasking Abilities
- Self-Motivated
- Operations Management
- Time management
- Team mentorship
- Listening
- Planning
Timeline
General Manager
Revo Casino and Social House Conway
12.2024 - Current
General Manager
Dover Gaming LLC
03.2024 - 12.2024
Senior Casino Manager
Dover Gaming LLC
05.2023 - 03.2024
ASSISTANT PIT MANAGER
Encore Boston Harbor
05.2019 - 05.2023
Account Executive
Progress Medical
06.2014 - 05.2023
Assistant Pit Manager/Table Games Assistant Shift Manager
MGM Grand At Foxwoods
04.2006 - 05.2014
Casino Table Games Dealer/Floor Supervisor
Foxwoods Resort Casino
03.1992 - 04.2006
Electromechanical Drafting
New England Institute of Technology
High School Diploma -
North Kingstown High School
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