CHRISTOPHER LAVOY
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
TRACTOR SUPPLY CO
04.2024 - Current
- Implemented effective sales strategies to increase customer satisfaction, retention and loyalty
- Educated employees on proper use of organization's standards and systems
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge
- Managed daily operations exhibiting excellent multitasking capabilities
- Assigned, prioritized, and delegated tasks and responsibility to employees
- Resolved problems and escalated high-level issues to supervisor within established timeframes
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
PROPERTY MANAGER
PUBLIC STORAGE
08.2016 - 09.2023
- Managed daily administrative tasks, including tenant relations and rent collections
- Provided customer service support by responding promptly to inquiries or requests from tenants
- Investigated complaints, disturbances and violations and resolved issues
- Established procedures and processes for the effective performance of daily operations on the property
- Oversaw and maintained accurate records of all tenant occupancy
- Organized financial records related to budgeting, accounting, and auditing procedures
SALES TEAM LEAD
GRAINGER INDUSTRIAL SUPPLY
04.2002 - 03.2016
- Skilled in conducting regular performance reviews with individual team members to facilitate their growth and development
- Familiarity with various CRM software tools that enable efficient tracking of customers' accounts
- Built and maintained strong relationships with key clients to drive sales growth
- Motivated and inspired team members to achieve personal and team sales goals
- Identified and implemented training programs to address skill gaps and enhance team knowledge
- Held team members accountable for performance and provided constructive feedback
CUSTOMER SERVICE MANAGER
THE GREAT INDOORS
02.2000 - 06.2002
- Assisted customers with resolving specified issues
- Utilized problem solving techniques to quickly resolve escalated issues from customers
- Managed customer service staff by communicating expectations and monitoring and analyzing results
- Coached and provided feedback to staff to improve performance and achieve company objectives
- Recruited and trained employees, fostering customer service mission and objectives
- Collaborated with cross-functional teams on initiatives that drive positive customer experiences
Education
ASSOCIATE IN ARTS (A.A.) -
LOS ANGELES VALLEY COLLEGE
North Hollywood, CASkills
- Sales Coaching
- Problem-solving
- Professional Demeanor
- Customer service
- Time Management
- Customer experience
- Teamwork and Collaboration
- Customer service and engagement
- Team building
- Performance Management
Certification
Self Expression Leadership Program
Timeline
Assistant Store Manager
TRACTOR SUPPLY CO
04.2024 - Current
PROPERTY MANAGER
PUBLIC STORAGE
08.2016 - 09.2023
SALES TEAM LEAD
GRAINGER INDUSTRIAL SUPPLY
04.2002 - 03.2016
CUSTOMER SERVICE MANAGER
THE GREAT INDOORS
02.2000 - 06.2002
Self Expression Leadership Program
ASSOCIATE IN ARTS (A.A.) -
LOS ANGELES VALLEY COLLEGE
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