Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CHRISTOPHER LAVOY

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

TRACTOR SUPPLY CO
04.2024 - Current
  • Implemented effective sales strategies to increase customer satisfaction, retention and loyalty
  • Educated employees on proper use of organization's standards and systems
  • Conducted one-on-one coaching sessions with employees to develop their skills and knowledge
  • Managed daily operations exhibiting excellent multitasking capabilities
  • Assigned, prioritized, and delegated tasks and responsibility to employees
  • Resolved problems and escalated high-level issues to supervisor within established timeframes
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

PROPERTY MANAGER

PUBLIC STORAGE
08.2016 - 09.2023
  • Managed daily administrative tasks, including tenant relations and rent collections
  • Provided customer service support by responding promptly to inquiries or requests from tenants
  • Investigated complaints, disturbances and violations and resolved issues
  • Established procedures and processes for the effective performance of daily operations on the property
  • Oversaw and maintained accurate records of all tenant occupancy
  • Organized financial records related to budgeting, accounting, and auditing procedures

SALES TEAM LEAD

GRAINGER INDUSTRIAL SUPPLY
04.2002 - 03.2016
  • Skilled in conducting regular performance reviews with individual team members to facilitate their growth and development
  • Familiarity with various CRM software tools that enable efficient tracking of customers' accounts
  • Built and maintained strong relationships with key clients to drive sales growth
  • Motivated and inspired team members to achieve personal and team sales goals
  • Identified and implemented training programs to address skill gaps and enhance team knowledge
  • Held team members accountable for performance and provided constructive feedback

CUSTOMER SERVICE MANAGER

THE GREAT INDOORS
02.2000 - 06.2002
  • Assisted customers with resolving specified issues
  • Utilized problem solving techniques to quickly resolve escalated issues from customers
  • Managed customer service staff by communicating expectations and monitoring and analyzing results
  • Coached and provided feedback to staff to improve performance and achieve company objectives
  • Recruited and trained employees, fostering customer service mission and objectives
  • Collaborated with cross-functional teams on initiatives that drive positive customer experiences

Education

ASSOCIATE IN ARTS (A.A.) -

LOS ANGELES VALLEY COLLEGE
North Hollywood, CA

Skills

  • Sales Coaching
  • Problem-solving
  • Professional Demeanor
  • Customer service
  • Time Management
  • Customer experience
  • Teamwork and Collaboration
  • Customer service and engagement
  • Team building
  • Performance Management

Certification

Self Expression Leadership Program

Timeline

Assistant Store Manager

TRACTOR SUPPLY CO
04.2024 - Current

PROPERTY MANAGER

PUBLIC STORAGE
08.2016 - 09.2023

SALES TEAM LEAD

GRAINGER INDUSTRIAL SUPPLY
04.2002 - 03.2016

CUSTOMER SERVICE MANAGER

THE GREAT INDOORS
02.2000 - 06.2002

ASSOCIATE IN ARTS (A.A.) -

LOS ANGELES VALLEY COLLEGE

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CHRISTOPHER LAVOY