Christopher Layne
St Louis,MO
Summary
Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment. Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts and pallet jacks.
Overview
13
13
years of professional experience
Work History
Retail Cashier
Walmart Supercenter
07.2012 - 05.2014
- Learned to anticipate customers wants and needs
- Recommended merchandise to customers based on their needs and preferences
- Responded to customer questions and requests in a prompt and efficient manner
- Prioritized helping customers over completing other routine tasks in the store
- Engaged with customers in a sincere and friendly manner
- Built relationships with customers to increase likelihood of repeat business
- Completed all cleaning, stocking and organizing tasks in assigned sales area
Customer Service
Walmart Supercenter
05.2014 - 07.2015
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Asked open-ended questions to assess customer needs
- Learned, referenced and applied product knowledge information
- Provided an elevated customer experience to generate a loyal clientèle
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Politely assisted customers in person and via telephone
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Directed calls to appropriate individuals and departments
Money Center Associate
Walmart Supercenter
07.2015 - 05.2017
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Organized, stocked and maintained the Money Center.
- Executed customer transactions, including card loads, withdrawals, money orders and checks.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Advised customers on safe practices when executing different transactions
Customer Service Manager
Walmart Supercenter
03.2017 - 08.2017
- Cross-trained and backed up other customer service managers.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Adhered to all confidentiality requirements at all times.
- Trained staff on operating procedures and company services.
- Strong leader of customer support staff.
- Managed work flow to exceed quality service goals.
Customer Service Associate, Money Center associate
Walmart Supercenter
08.2017 - 01.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Provided an elevated customer experience to generate a loyal clientèle.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Politely assisted customers in person and via telephone.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Described product to customers and accurately explained details and care of merchandise.
- Operated a POS system to itemize and complete customer purchases.
- Executed wire transfers, stop payments and account transfers.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Organized, stocked and maintained the Money Center.
Pizza Delivery
Pizza Hut
01.2018 - 08.2018
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Verified that prepared food met all standards for quality and quantity.
- Handled currency and credit transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Strictly followed all cash, security, inventory and labor policies and procedures.
Money Center Associate/ Layaway Associate
Wal Mart Stores Inc
07.2018 - 08.2019
- Performed various money center services to customers
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Determined customer needs by asking relevant questions and listening actively to the responses
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Built relationships with customers to increase likelihood of repeat business
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Responded to customer concerns with friendly and knowledgeable service
- Cleaned and organized the store, including the checkout desk and displays
- Created an inviting environment for customers by maintaining store organization and cleanliness
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Contributed to team success by completing jobs quickly and accurately
- Shared best practices for sales and customer service with other team members to help improve the stores efficiency
- Sought out ways to go above and beyond job requirements
- Resolved issues in a timely manner to maintain productivity goals
- Learned all required tasks quickly to maximize performance
- Earned management trust by serving as key holder, responsibly opening and closing store
- Verified that all customers received receipts for their purchases
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Parts Clerk
Trans States Airlines
08.2019 - 02.2020
- Replenished stocked items in warehouse following inventory control measures
- Tracked items for inventory and for conformance to company standards
- Operated forklift and to transport parts in warehouse
- Maintained detailed daily work records to accurately determine final costs for customers and supervisors
Fulfillment Associate
Amazon
07.2020 - 08.2022
- Cross-trained new associates on picking and filling orders for warehouse products.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Maintained compliance with company safety policies and called violations to attention of management.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
Sales Associate
Walmart
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Welder
SAF-HOLLAND
05.2023 - 07.2023
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
Fabrication Welder
Stingray Parts Washers
07.2023 - 08.2024
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
- Maintained clean and organized work area to prevent workplace accidents.
- Read and followed blueprints and weld diagrams.
- Finished welding and fabrication projects using grinders.
- Utilized various tools, such as grinders for proper preparation of materials prior to welding processes.
Structural Welder
Arc-Rite Welding and Fabrication
08.2024 - Current
- Removed excess slag with arc-cutting, grinding, and using other equipment.
- Used MIG and stick welding
- Prepared welding equipment to perform advanced welding work.
- Demonstrated adaptability by successfully completing challenging projects that required diverse welding methods and materials expertise.
- Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.
- Demonstrated versatility in various welding methods including MIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Improved welding quality by performing precise cuts, bevels, and welds on various metals.
- Completed complex fabrication projects with precision, ensuring the final product met client specifications.
Education
No Degree - Fabrication And Welding
Ranken Technical College
St Louis, MO05.2023
High School Diploma - undefined
St Charles Christian Home Educators
Saint Peters2012
Skills
- Cash handling expertise
- Savvy relationship-builder
- Analytical
- Exceptional communication skills
- Quick learner
- Goal-oriented
- Self-sufficient
- Positive
- Excellent time management skills
- Creative problem solver
- Mediation capability
- Parts Organization
- Team Collaboration
Timeline
Structural Welder
Arc-Rite Welding and Fabrication
08.2024 - Current
Fabrication Welder
Stingray Parts Washers
07.2023 - 08.2024
Welder
SAF-HOLLAND
05.2023 - 07.2023
Sales Associate
Walmart
10.2022 - Current
Fulfillment Associate
Amazon
07.2020 - 08.2022
Parts Clerk
Trans States Airlines
08.2019 - 02.2020
Money Center Associate/ Layaway Associate
Wal Mart Stores Inc
07.2018 - 08.2019
Pizza Delivery
Pizza Hut
01.2018 - 08.2018
Customer Service Associate, Money Center associate
Walmart Supercenter
08.2017 - 01.2018
Customer Service Manager
Walmart Supercenter
03.2017 - 08.2017
Money Center Associate
Walmart Supercenter
07.2015 - 05.2017
Customer Service
Walmart Supercenter
05.2014 - 07.2015
Retail Cashier
Walmart Supercenter
07.2012 - 05.2014
High School Diploma - undefined
St Charles Christian Home Educators
No Degree - Fabrication And Welding
Ranken Technical College
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