Christopher Lee
Elk Grove,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cinemark
04.2021 - 10.2021
- Performed duties such as closing and leading night shifts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
Kohls
08.2020 - 01.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Intern
Ami Bera
07.2018 - 11.2018
- Learned how to lead groups and communicate difficult information such as teaching new interns how to utilize technology properly.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Conducted regular surveys and canvassing activities to identify potential customers for products and services.
Education
Bachelor of Arts - Political Science
University of California - Davis
Davis, CA06.2023
Skills
- Proficient in
- Microsoft Office (Word, excel, PowerPoint) and Apple and Google equivalents
- Proficient with multiple technology and applications
- Team Goals
- Property Inventory Storage and Tracking
- Workflow Coordination
- Laptop and Mobile Device Use
- Customer Service
Timeline
Customer Service Representative
Cinemark
04.2021 - 10.2021
Sales Associate
Kohls
08.2020 - 01.2021
Intern
Ami Bera
07.2018 - 11.2018
Bachelor of Arts - Political Science
University of California - Davis
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