Christopher Lee
Florence,AL
Summary
Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Dispatcher
First Call Ambulance Service LLC
08.2018 - 07.2024
- Directed dispatching, routing, and tracking of several fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database. As well as gathered insurance eligibility and billing of patients' insurance.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts As well managed 911 dispatching.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked transports progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely transport of patients.
- Answered phone calls and responded to hospital/insurance emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
ISS SUPERVISOR
O'Reilly Auto Parts
06.2017 - 08.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed and dispatched crew members to deliver product to other businesses.
- Observed packing operations to verify conformance to specifications.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Outdoor Power Equipment Specialist
Home Depot
02.2013 - 05.2015
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Operated range of heavy equipment on regular basis with advanced skill.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Moved equipment between job locations using truck and trailer.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery as well as assembled equipment as it came in.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Assisted team in setting up and dismantling equipment and tools to use for construction.
- Kept detailed records of inventory, orders and repairs to document updated inventory stock and completed work.
Education
No Degree - Communications
University of Memphis
Memphis, TN05.2004
Skills
- Route Navigation
- Data Entry
- Customer Relations
- Work Order Management
- Dispatch Coordination
- Service Coordination
- Database Management
- Verifying coverage
- Database updates
- Schedule Coordination
- Communication Equipment Operation
- Stress Tolerance
Timeline
Dispatcher
First Call Ambulance Service LLC
08.2018 - 07.2024
ISS SUPERVISOR
O'Reilly Auto Parts
06.2017 - 08.2018
Outdoor Power Equipment Specialist
Home Depot
02.2013 - 05.2015
No Degree - Communications
University of Memphis
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