Christopher Lee
Annapolis,MD
Summary
Adept at juggling multiple tasks, I enhanced guest experiences at Lewne’s Steakhouse by delivering exceptional service and maintaining high cleanliness standards. Collaborating effectively with the team, I mastered the POS system, showcasing my strong work ethic and exceptional customer service skills, contributing to a seamless dining environment.
Overview
18
18
years of professional experience
Work History
Server/bartender
Lewne’s Steakhouse
10.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
General Manager of Operations
Federal House Bar and Grill
01.2007 - 01.2011
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
Timeline
Server/bartender
Lewne’s Steakhouse
10.2015 - Current
General Manager of Operations
Federal House Bar and Grill
01.2007 - 01.2011
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