Christopher Lee
Anson,TX
Summary
Experienced Technical Service Manager with a successful history of resolving high-pressure issues through relatable solutions. Skilled leader and technician with 20+ years of field experience, demonstrating a lead-by-example and always-from-the-front mentality. Thrives in challenging and unconventional situations, viewing success as a collective effort measured by overall outcomes rather than individual contributions. Committed to achieving results and never accepting failure.
Overview
32
32
years of professional experience
Work History
Technical Service Manager
Daikin North America LLC
11.2019 - Current
- Evaluate existing issues with machinery to determine a corrective course of action in conjunction with Product Specialist Team and Engineering Team.
- Troubleshoot equipment with contractors (phone, email, on site), average of 25 plus per day, in order to compile a solution which is beneficial to the company and end user.
- Present information and status updates to contractors and sales personnel regarding field concerns.
- Mentored new positional hires as well as crossover employees who have taken on the RTM role in understanding the scope of the position along with Daikin core values.
- Conduct Training over various equipment both installation and troubleshooting for internal personnel along with contractors.
Technical Support Specialist
Daikin North America LLC
09.2014 - 11.2019
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted contractors in identifying issues and providing solutions to restore service and functionality of Daikin equipment.
- Resolved a diverse range of technical issues across multiple systems including VRV, minisplit and multiports and applications for contractors and end-users across various time zones.
- Documented service issues including notations, reconciliations and transfers per company policy and SOP.
- Resolved 25 technical support inquiries per day on average.
Senior Service Technician
J&L Heating And Air Conditioning
02.1999 - 08.2014
- Explained equipment diagnostic findings to customers and outlined repair or service options.
- Oversaw installation of equipment by installation department to ensure quality work and standards.
- Diagnosed and troubleshot issues, provided repairing, and restoration of machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- 3 YEAR DEPARTURE FOR NEXT JOB LISTED
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
Operations Manager
Little J's Heating And Air
04.2002 - 12.2005
- Supervised operations, and staff, including keeping employees compliant with company policies and procedures.
- Implemented systems and procedures to improve operational quality and team efficiency resulting in better productivity and increased sales volume.
- Managed inventory as well as delivery transit in order to ensure promptness along with professionalism.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Maintained recordkeeping including financials for company.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
11 Bravo Infantryman/Fire Team Leader
U.S. Army Active Duty
03.1993 - 06.1996
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Performed as fire team leader during situational training exercises and infantry dismounted battle drills.
- Maintained secure communication systems to relay information to and from command teams.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Utilized advanced tactics to engage and neutralize enemy combatants.
Education
Bachelor of Science - Business Administration
Tarleton State University
Stephenville, TX06.2012
Associate of Arts - General Studies
Weatherford College
Weatherford, TX06.2003
Skills
- Project Management
- Training and Mentoring
- Resourceful Nature
- Strategic Planning
- Personnel Management
- Prioritization
- Equipment Knowledge
- Project Oversight
Accomplishments
- Step Level 1 and 2 Completion for RTM
- Team Lead advancement
- Implementation of hands on training for technicians regarding S&T and I&C of various equipment
- Successful mentoring or individuals which has led to their success based on ideology, confidence and company values/standards.
- Collaborated with technical training team and product specialist for re-administration of Daikin Fit S&T program
Timeline
Technical Service Manager
Daikin North America LLC
11.2019 - Current
Technical Support Specialist
Daikin North America LLC
09.2014 - 11.2019
Operations Manager
Little J's Heating And Air
04.2002 - 12.2005
Senior Service Technician
J&L Heating And Air Conditioning
02.1999 - 08.2014
11 Bravo Infantryman/Fire Team Leader
U.S. Army Active Duty
03.1993 - 06.1996
Bachelor of Science - Business Administration
Tarleton State University
Associate of Arts - General Studies
Weatherford College
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