CHRISTOPHER LEE
Pearland,TX
Summary
Dynamic, customer-focused professional eager to contribute to a forward-thinking company that values growth and advancement. Proven expertise in cultivating strong client relationships, exceptional communication skills, and a genuine passion for helping customers find optimal solutions. Robust background in customer service, technical understanding, upselling, and relationship building. Committed to delivering outstanding service and fostering a positive customer experience in a proactive, goal-oriented manner.
Overview
15
15
years of professional experience
Work History
TEXAS REALTOR
JLA Realty
08.2025 - Current
- Executed lead generation strategies to identify and engage potential clients.
- Facilitated introductions between potential clients and loan officer for pre-approval processes.
- Managed client relationships, ensuring satisfaction and repeat business through personalized service.
- Conducted comprehensive market analyses to inform pricing strategies and property valuations.
- Facilitated property showings, highlighting features that align with client preferences and needs.
- Supported clients in obtaining competitive homeowners insurance quotes and comprehensive home warranty solutions.
- Managed scheduling of home inspections to optimize workflow efficiency.
- Coordinated communication efforts from start to finish to uphold client trust and ensure efficient handling of all closing details.
- Negotiated contracts effectively, securing favorable terms for clients while adhering to legal guidelines.
Service Advisor
Robinson's Custom & Collision
03.2020 - 11.2024
- Developed tailored written recommendations and options to enhance client decision-making.
- Implemented safety policies and procedures to promote a secure working environment.
- Oversaw inventory management of shop supplies to ensure operational efficiency.
- Managed processes for receiving, verifying, and checking in parts to ensure timely repairs.
- Managed documentation and maintenance of accurate customer information to enhance client relationship management.
- Assessed repair needs and recommended services to enhance operational efficiency and safety.
- Conducted thorough inspections of vehicles to ensure safety and compliance standards.
- Executed follow-up communications with customers to foster referral opportunities and strengthen loyalty.
- Facilitated ongoing communication with customers to enhance relationship management.
- Developed strategies to encourage survey participation, ensuring collection of customer feedback.
- Created comprehensive repair orders, specifying problems and relevant information to facilitate effective resolution.
- Executed the process of obtaining customer signatures for approval of necessary repairs and services.
Tow Truck Operator
Lock-N-Load Towing
01.2011 - 01.2020
- Engaged with prospective clients through cold calling to establish relationships and promote services.
- Engaged customers to secure approval for vehicle delivery to repair shop, ensuring highest commission opportunities.
- Managed customer interactions to ensure a positive experience and foster long-term relationships.
- Coordinated logistics for transporting vehicles to collision facility, optimizing workflow efficiency.
- Executed upselling strategies to enhance customer value and drive revenue growth.
- Processed customer invoices to ensure timely billing and payment collection.
- Managed customer follow-up communications to reinforce service quality and support retention efforts.
- Established a comprehensive referral program that incentivizes existing customers to attract new clients.
- Managed the process of obtaining customer signatures for approval of necessary repairs and services.
Education
Champions School of Real Estate
02.2025
High School Diploma - undefined
Parkway Christian Academy
05.1998
Skills
- Problem-Solving
- Computer Literacy
- Strong Communication
- Excellent customer service
- Organizational skills
- Time-management
- Multitasking
- Analytical Skills
- Customer service
- Attention to detail
- Punctual
- Sales negotiation
Timeline
TEXAS REALTOR
JLA Realty
08.2025 - Current
Service Advisor
Robinson's Custom & Collision
03.2020 - 11.2024
Tow Truck Operator
Lock-N-Load Towing
01.2011 - 01.2020
High School Diploma - undefined
Parkway Christian Academy
Champions School of Real Estate