Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Legere

Stamford,CT

Summary

Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.

Overview

17
17
years of professional experience

Work History

Service Manager

Riley Mazda
07.2023 - 08.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.

Service Advisor

Bmw Of Darien
06.2022 - 06.2023
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Maintained up-to-date knowledge of product and service changes.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Service Advisor

Penske BMW
07.2021 - 05.2022
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Service Advisor

Bmw Of Bridgeport
10.2020 - 06.2021
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Service Advisor

Bmw Of Darien
06.2015 - 03.2020
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.

Body Shop Office Manager

Toyota of Stamford
08.2008 - 06.2015
  • Coordinated with technicians and estimators to ensure accurate and timely completion of repair jobs, leading to increased customer trust.
  • Implemented an appointment scheduling system that enhanced time management and optimized resources allocation within the body shop.
  • Streamlined office processes by implementing efficient document management systems and reducing paperwork.
  • Improved customer satisfaction by addressing concerns promptly, providing timely updates on vehicle repairs, and ensuring high-quality service.
  • Monitored industry trends to stay current on best practices in auto body repair operations, incorporating relevant insights into daily operations as needed.
  • Managed financial tasks for the body shop, including invoicing, budgeting, and expense tracking to maintain profitability.
  • Enhanced customer loyalty by implementing a follow-up system to gather feedback and address any post-repair concerns in a timely manner.
  • Supervised and managed shop operations and tasks.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
  • Interacted well with customers to build connections and nurture relationships.

Education

High School Diploma -

Brien McMahon High School
Norwalk, CT
06.1996

Skills

  • Positive attitude
  • Strong organizational skills
  • Effective problem resolution
  • Client support
  • Problem-solving skills
  • Reliable and responsible
  • Time management
  • Conflict resolution
  • Workflow management
  • Service documentation
  • Preventive Maintenance
  • Upselling
  • Multiple priorities management
  • Expert in CDK, CCC or Mitchell auto body estimating, some experience with Reynolds and Reynolds and dealertrack DMS
  • Multitasking and organization
  • Goal oriented
  • Estimating and quoting

Timeline

Service Manager

Riley Mazda
07.2023 - 08.2025

Service Advisor

Bmw Of Darien
06.2022 - 06.2023

Service Advisor

Penske BMW
07.2021 - 05.2022

Service Advisor

Bmw Of Bridgeport
10.2020 - 06.2021

Service Advisor

Bmw Of Darien
06.2015 - 03.2020

Body Shop Office Manager

Toyota of Stamford
08.2008 - 06.2015

High School Diploma -

Brien McMahon High School

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