Christopher LeGrand
Albemarle,NC
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Sr. Service Technician
City of Charlotte
10.2019 - Current
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Collaborated with engineering teams for complex technical problems, ensuring prompt resolution and minimal disruption to clients.
Service Technician
City of Charlotte
04.2017 - 10.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Field Customer Service Representative
Piedmont Natural Gas Company
01.1989 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Sociology
Chowan University
Murfreesboro, NC05.1988
High School Diploma -
West Montgomery High School
Mount Gilead, NC06.1986
Skills
- Machine Operation
- Remote Support
- Advanced Diagnostics
- Field Service
Certification
- CST - Certified Service Technician
Timeline
Sr. Service Technician
City of Charlotte
10.2019 - Current
Service Technician
City of Charlotte
04.2017 - 10.2019
Field Customer Service Representative
Piedmont Natural Gas Company
01.1989 - 03.2016
Sociology
Chowan University
High School Diploma -
West Montgomery High School
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