CHRISTOPHER LEHMAN
Winter Haven
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Credit Card Ambassador
FNBO - First National Bank of Omaha
02.2024 - 09.2024
- Engage and interact with guests in a friendly and approachable manner, offering information about Universal's branded credit card offerings.
- Create memorable guest interactions by effectively communicating the features, benefits, and perks of our credit card programs.
- Provide personalized recommendations based on guests' preferences and needs, showcasing how our credit cards can enhance their experience at Universal Orlando.
- Act as a knowledgeable resource, addressing guest inquiries and concerns related to credit card applications, rewards, fees, and terms.
- Collaborate with fellow team members to achieve daily acquisition targets and promote a positive team environment.
- Maintain a comprehensive understanding of Universal's attractions, shows, and events to better connect credit card benefits to the overall park experience.
- Assist guests with completing credit card applications and ensure accuracy in collecting required information.
- Stay current with industry trends, cardholder benefits, and promotions to effectively convey the value proposition of Universal credit cards.
- Comply with all bank policies, regulations, and laws.
- Flexible scheduling is a requirement of this position which means that your schedule could change as business needs evolve.
Manager
AMC THEATERS
01.2022 - 12.2023
- Responsible for ensuring that daily operations run smoothly and effectively. Works closely with the GM, following their directions and supporting their decisions while communicating with the staff.
- Expected to have a deep understanding of all the departments and job functions within the theater allowing me to hire, train, and assist team members in all the areas of their positions.
- Responsible for preparing administrative and special reports for the GM and reporting needs for building, property, and equipment repairs to the DM.
- Interact with guests to provide AMC guest service standards in the theater and ensure that team members are providing superior customer service.
- Conduct wellness checks through MBWA (Managing by Walking Around) on theater team members daily and properly address any safety or security issues that arise, such as trip hazards, lighting, or suspicious persons.
- Monitor financial Goals associated with food and beverage.
Customer Service Manager
BIG LOTS
01.2019 - 12.2022
- Ensured exceptional customer service and operational front-end standards, provided clear direction to associates, and actively participated in customer-facing and service aspects.
- As the primary Manager on Duty (MOD), I drove the customer experience, supervised the service team, and maintained store, merchandising, and customer service standards.
- I also collaborated with store leadership to achieve goals.
Manager
KIRKLANDS
01.2018 - 12.2019
- Managed and supported retail operations, coached store team to drive sales growth, controlled expenses, recruited and built high-performing teams, maintained strong relationships, upheld company branding, communicated strategies, and supported store opportunities.
Merchandise-Cash Captain
UNIVERSAL
01.2014 - 12.2018
- Managed revenue, inventory, training, and guest service at Universal Orlando.
- Oversaw daily operations, delegated tasks, monitored performance, and ensured safety and quality standards.
- Trained team members while providing feedback, sales goals, and reported disciplinary issues to upper management.
Manager
DEVRY
01.2004 - 12.2012
- Optimized a 70,000 sq. ft. campus by streamlining processes, managing the facilities maintenance team, and coordinating with external contractors for janitorial and landscaping services.
- Worked closely with the Facilities Director to align activities with strategic objectives and oversee support for campus events and construction projects.
- Managed resource allocation and ensured timely repairs and preventative maintenance for telecommunications, network-cabling infrastructure, and building systems.
Education
Master of Public Administration - Public Administration
KELLER GRADUATE SCHOOL OF MANAGEMENT
Orlando, FL01.2011
Bachelor of Science - Technical Management
DEVRY UNIVERSITY
Orlando, FL01.2009
Skills
- Customer engagement
- Product knowledge
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Policy implementation
- Microsoft outlook, word, and Excel
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Exceptional telephone etiquette
Timeline
Credit Card Ambassador
FNBO - First National Bank of Omaha
02.2024 - 09.2024
Manager
AMC THEATERS
01.2022 - 12.2023
Customer Service Manager
BIG LOTS
01.2019 - 12.2022
Manager
KIRKLANDS
01.2018 - 12.2019
Merchandise-Cash Captain
UNIVERSAL
01.2014 - 12.2018
Manager
DEVRY
01.2004 - 12.2012
Bachelor of Science - Technical Management
DEVRY UNIVERSITY
Master of Public Administration - Public Administration
KELLER GRADUATE SCHOOL OF MANAGEMENT
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