Christopher Lennett
Chicago,IL
Summary
Proven Operations Manager with a track record at Walmart, enhancing store profitability and customer trust through effective problem-solving and team leadership. Excelled in operations management and workforce motivation, achieving significant improvements in performance outcomes and customer satisfaction. Skilled in planning and implementation, with a focus on strategic growth and employee development.
Overview
7
7
years of professional experience
Work History
Operations Manager
Walmart
07.2022 - 10.2024
- Managed P&L to help drive sales and increased store profitability by mitigating shrink and gaining customers trust.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Team Leader, Sales Operations
Walmart
04.2020 - 07.2022
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decision making.
- Traveled throughout the Midwest region to train peers in similar roles.
Department Manager
Walmart
08.2017 - 04.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
No Degree - Business Administration
City Colleges of Chicago
Chicago, IL05-2025
High School Diploma -
Perspectives Leadership Academy
Chicago, IL06-2014
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Employee motivation
- Workforce management
Timeline
Operations Manager
Walmart
07.2022 - 10.2024
Team Leader, Sales Operations
Walmart
04.2020 - 07.2022
Department Manager
Walmart
08.2017 - 04.2019
No Degree - Business Administration
City Colleges of Chicago
High School Diploma -
Perspectives Leadership Academy
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