Christopher Leone
Astoria,New York
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account and Project Manager
Absolute Electric
01.2019 - 02.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Managed a team of 30 individuals.
- Managed over 20 buildings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Account Manager
KLEAR Electrical
09.2013 - 01.2018
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Managed a team of 30 individuals.
- Managed over 20 buildings.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Quoted prices, credit terms and other bid specifications.
- Attended monthly sales meetings and quarterly sales trainings.
Skills
- Account Management
- Account Servicing
- Lead Generation
- Deadline Management
- Project Management
- Sales Development
- Customer Service
- Client Relationship Management
- Account Development
- Excel Expertise
- Conflict resolution
- Financial analysis
- Workflow Optimization
Certification
- Project Management Certification
- Professional Project Estimator Certification
- Excel Certification
Timeline
Account and Project Manager
Absolute Electric
01.2019 - 02.2022
Account Manager
KLEAR Electrical
09.2013 - 01.2018
- Project Management Certification
- Professional Project Estimator Certification
- Excel Certification
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