Christopher Lewis
Atlanta,GA
Summary
Product Owner with 17+ years of experience across IT and operations, specializing in transformation initiatives, system implementations, data migration, IT change management, and project delivery. Adept at gathering requirements, conducting gap analyses, and optimizing solutions. Known for critical thinking, adaptability, and strong stakeholder engagement, with a proven ability to tailor communication across diverse audiences
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr IT Project Manager
Indium Tech
07.2025 - Current
- Transformation of current system to an inhouse built system
- Align product development with organizational priorities and stakeholder needs to enhance operational efficiency and customer satisfaction
- Evaluate features and enhancements by identifying benefits, risks, dependencies, and implementation challenges
- Actively participated in Agile ceremonies including daily standup's, sprint planning, product demos, and retrospectives
- Translate complex technical concepts into clear, accessible language for cross-functional stakeholders
- Promote team collaboration to maximize value delivery and proactively resolve development impediments
- Maintain rigorous documentation and upheld quality assurance and change control standards throughout the product lifecycle
- Built prototypes to obtain early feedback from business.
Lead Business Architect
ISM Kyndryl
02.2025 - 07.2025
- Led implementation of a unified ServiceNow incident platform for the client.
- Groomed product backlog through continuous stakeholder and product owner feedback, ensuring alignment with transformation goals.
- Authored user stories and acceptance criteria based on business rules to guide agile development.
- Collaborated with cross-functional and technical teams to prioritize features and align sprint planning.
- Delivered high-value functionality in vendor systems by incorporating frequent stakeholder input.
- Managed package versioning to align with governance protocols and release schedules.
- Facilitated workshops to capture business rules and translate them into Epics and user stories within Azure DevOps.
Delivery Excellence lead
Accenture
08.2019 - 08.2023
- Led transformation of legacy systems into a modern, in-house insurance platform integrating Claims, GP Dynamics Accounting, Dental/Drug modules, Payments, and CRM.
- Defined and maintained product roadmap and MVP for pharmacy claims adjudication, ensuring strategic alignment and continuous value delivery.
- Authored user stories and acceptance criteria; prioritized backlog to support agile delivery of high-impact features.
- Directed cross-functional teams and timelines to meet strategic goals and deliver business value.
- Facilitated stakeholder demos and discovery workshops to identify gaps and convert insights into actionable functionality.
- Built strong stakeholder relationships to align product priorities with business objectives.
- Collaborated with analysts and vendors to develop MVPs and support agile development cycles.
- Tracked key value drivers and communicated performance insights to business leaders.
Senior Product owner
Standard Chartered Bank, Malaysia
04.2007 - 06.2019
- Spearheaded transformation of legacy systems (Hogan/Bankmaster) across 38 markets into a unified, in-house core banking platform integrated with 12 online channels and multiple offline data sources.
- Led system change management and digital banking/payments delivery for 3 major Asian markets within an Agile framework.
- Transitioned a 5-member team from waterfall to Agile, accelerating delivery and improving adaptability.
- Managed two Scrum teams across multiple countries, driving strategic alignment and high-value outcomes.
- Defined product roadmap for branch banking enhancements; authored user stories and acceptance criteria to guide development.
- Validated test plans and results to ensure quality delivery of prioritized features.
- Acted as technical lead for product features, aligning development with business goals.
- Facilitated stakeholder collaboration through workshops, interviews, and focus groups.
- Improved retail banking processes in pricing, application security, and transaction workflows, boosting customer satisfaction.
- Enhanced teller system UI and security, reducing wait times by 40%.
- Delivered regulatory-compliant banking solutions on time, strengthening customer trust.
- Provided continuous feedback and drove cost-effective, value-focused system enhancements.
Education
Diploma -
National institute of information technology
04.2004
Bachelor Of business Administration -
University of Madras
04.2003
Skills
- Agile and Waterfall Methodology
- Data transformation and strategy
- AI prototype
- Rest API/SOAP/XML
- Azure synapse/Microsoft Power BI
- Excel/Visio/SQL/IBM DB2
- JIRA/Confluence/Azure Devops
- Business Intelligence tools
- Crystal report/Jasper report
- Core Banking Systems/Insurance
- Business analysis
Accomplishments
- Successfully researched and delivered MVP, Roadmap, Epic and stories for building a in house dental and pharmacy engine and eliminating redundant system.
- Successfully designed and delivered the migration of individual clients to a group system, mitigating the impact of vendor system decommissioning—completed within 4 months, ahead of the planned 6-month timeline.
- Successfully delivered core banking transformation for Singapore, Malaysia and Hongkong
- Successfully achieved core banking batch optimization the batch runtime by 30 %
- Automated online customer charges across countries, reducing the change cost by 60%.
- Pioneer resource in modernizing the SOAP Api to Rest API for transaction posting and customer enquiry.
- Enhanced Teller System Security and UI, reducing customer wait times by 40% and improving user experience.
- Successfully launched the Deposit 2-in-1 product for corporate clients, enabling them to benefit from competitive deposit rates while maintaining the flexibility of a current account
Certification
- Certified Scrum Product owner
- Agile Certified
- CBAP-IIBA Certified.
- Completed PEGA RPA essentials.
- Data engineering AWS (nano degree)
- Microsoft Power Bi -PL300 Certified
- AWS cloud practitioner certified
Timeline
Sr IT Project Manager
Indium Tech
07.2025 - Current
Lead Business Architect
ISM Kyndryl
02.2025 - 07.2025
Delivery Excellence lead
Accenture
08.2019 - 08.2023
Senior Product owner
Standard Chartered Bank, Malaysia
04.2007 - 06.2019
Diploma -
National institute of information technology
Bachelor Of business Administration -
University of Madras