Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Christopher Lewis

Phoenix,AZ

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

19
19
years of professional experience

Work History

Customer Experience Team Lead

Opendoor
02.2019 - Current
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Devised and implemented processes and procedures to streamline operations.

Digital Support

Discover Credit Services
04.2017 - 02.2019
  • Assisted cardholders with financial options, service choices and array of support utilizing phone and digital service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.

Associate

Hot Topic
10.2016 - 06.2017
    • Greeted customers and helped with product questions, selections, and purchases.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.
    • Helped customers complete purchases, locate items, and join reward programs.

Wing Certified Trainer

Buffalo Wild Wings
06.2013 - 11.2016
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Established and maintained quality control standards.
  • Directed and evaluated kitchen and food service staff.
  • Greeted guests and offered stellar food service.

Photo Attendant

Walgreens
08.2013 - 09.2016
  • Develop and organize photographs for customers.
  • Assist with passport creation.
  • Fulfill checkout duties to ensure customer satisfaction with purchases.

Customer Service Supervisor

Kmart
06.2012 - 08.2013
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.

Customer Service Associate

Sears
04.2012 - 06.2012
  • Provide excellent customer service during a store closing event.
  • Assist with fixture removal through out the store during store closing.

Customer Service Associate

Carl's Jr.
05.2006 - 05.2012
    • Maintained clean, trash-free workspaces to maximize productivity and safety.
    • Learned other teammates' work tasks to train as backup.
    • Made food according to standard recipes with requested changes for customer satisfaction.

Education

High School Diploma - automotive technologies

Los Osos Highschool
Rancho Cucamonga, CA
06.2006

Skills

  • Coaching and mentoring
  • Team management
  • CRM software
  • Client advocacy
  • Trend monitoring

Hobbies and Interests

Assembling and painting miniatures and models such as Warhammer, Dungeon and dragons and Gundam. Utilizing modern technologies to connect with individuals across the world through digital entertainment (www.twitch.tv) through entertainment, Cooking with a main focus of flavors and techniques through out the world. Photography of local scenery and wildlife.

Timeline

Customer Experience Team Lead

Opendoor
02.2019 - Current

Digital Support

Discover Credit Services
04.2017 - 02.2019

Associate

Hot Topic
10.2016 - 06.2017

Photo Attendant

Walgreens
08.2013 - 09.2016

Wing Certified Trainer

Buffalo Wild Wings
06.2013 - 11.2016

Customer Service Supervisor

Kmart
06.2012 - 08.2013

Customer Service Associate

Sears
04.2012 - 06.2012

Customer Service Associate

Carl's Jr.
05.2006 - 05.2012

High School Diploma - automotive technologies

Los Osos Highschool

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