CHRISTOPHER L. HILL
Grand Prairie
Summary
Dynamic HR professional with extensive experience in talent management, employee relations, and organizational development. Proven ability to foster team collaboration and drive results through effective conflict resolution and strategic planning. Expertise in HR compliance ensures alignment with industry standards while adapting to the evolving needs of the organization. Recognized for reliability and adaptability in fast-paced environments, consistently delivering impactful solutions that enhance workplace culture and performance.
Overview
25
25
years of professional experience
Work History
HR Consultant
Independent
09.2023 - Current
- Assisted HR teams with classification processes for multiple inputs. Supported staff in understanding classification guidelines. Provided resources to enhance HR decision-making.
- Facilitated benefits open enrollment process for approximately 200 employees.
- Oversaw performance management processes to enhance team productivity.
- Facilitated employee relations initiatives to enhance workplace communication and collaboration.
- Assisted in processing leave of absence requests for California employees. Reviewed salary structures to support competitive compensation within industry standards.
Senior Human Resource Business Partner, Manager
Honor
02.2022 - 08.2023
- Managed team operations to ensure effective assistance for care professionals, fostering a collaborative environment among multiple direct reports.
- Coordinated comprehensive HR support services for over 2000 employees, managing general inquiries and information dissemination.
- Oversaw management of LOA requests alongside LOA coordinator, optimizing compliance with FMLA regulations and minimizing associated costs.
- Led the creation of a performance management framework for employees overseeing performance specialists in daily activities. Championed legal compliance to mitigate risks and reduce potential legal expenses. Fostered a positive environment for employee growth and skill enhancement.
- Developed strategic partnerships to enhance operational efficiency and service delivery.
Director of Human Resources – West Region
BH Management Services, LLC
01.2019 - 12.2019
- Directed the planning, development, organization, and implementation of the human resource function to optimize management of organizational personnel. Evaluated technology platforms and third-party providers, providing strategic recommendations to improve HR programs and solutions.
- Contributed to strategic planning and program development, focusing on human impact and translating objectives into actionable human resource goals and procedures.
- Collaborated with recruiting team to identify, attract, and hire top talent for all organizational positions.
- Contributed to the design and implementation of innovative compensation and benefits programs that enhance employee motivation and retention.
- Monitored and updated knowledge of employment policies, programs, laws, and issues.
- Managed recruitment processes and team development for HRBP and office administration functions in Dallas office.
- Oversaw operations for the eighth largest property management company in the U.S.
Human Resources Manager
BH Management Services, LLC
08.2018 - 01.2019
- Reviewed and revised HR policies and procedures to ensure alignment with current legal standards and regulatory changes.
- Oversaw workload distribution for HR generalists and administrative teams in Dallas office. Collaborated with Des Moines office HR generalists to align efforts. Directed performance management and development initiatives for all direct reports.
- Collaborated with HR generalist team to navigate legal complexities in hiring and termination processes. Led initiatives for creating effective position selection criteria. Resolved escalated employee relations challenges from onsite teams to enhance workplace harmony.
- Oversaw employee relations initiatives by providing strategic counseling and support. Led investigations to resolve employee issues effectively. Developed and implemented training programs for corporate support departments.
- Coordinated and led meetings with HR generalist team, offering constructive feedback to Director of Human Resources based on team discussions and proposed initiatives.
- Maintained employee records to support compliance and reduce risk. Assisted in developing and implementing policies and procedures according to company guidelines.
- Collaborated with HR generalist teams to implement strategic objectives for improved operational efficiency.
- Oversaw progress of departmental initiatives, collaborating with Director of Human Resources and Compensation and Benefits Manager to ensure successful implementation.
- Developed and executed innovative strategies for continuous improvement of departmental operations.
- (The 8th largest property management company in the U. S.)
Director, Human Resources
Heartland Payment Systems - Sales Division
03.2015 - 06.2017
- Coordinated recruitment, training, and employee relations initiatives for a sales division of over 1600 employees.
- Reviewed and interpreted wage reports to design competitive compensation plans aligned with industry standards.
- Analyzed workforce trends and prepared personnel forecasts to anticipate future employment requirements.
- Advised department managers on compliance with company policies related to equal employment opportunities and employee benefits to ensure equitable practices.
- Engaged legal counsel to verify compliance of policies with federal and state regulations.
- Spearheaded development and implementation of strategic HR initiatives aligned with business objectives.
Human Resource Manager
Heartland Payment Systems - IT Division
05.2008 - 03.2015
- Oversaw and directed comprehensive HR functions for IT division, encompassing 400+ employees.
- Interpreted and communicated policies and procedures while analyzing HR reports to enhance alignment with organizational objectives.
- Guided division management in developing compensation strategies, budget forecasts, and variance analyses. Oversaw employee relations efforts, including recruitment, retention, and management of organizational transitions. Championed training and development programs alongside corrective and disciplinary measures.
- Facilitated comprehensive training sessions on performance and talent management to enhance consistency in the annual review process.
- Developed and executed IT employee referral programs to enhance talent acquisition efforts.
- Oversaw creation and approval of all communications related to division's line of business.
- Conducted thorough exit interviews and internal investigations to ensure effective resolution of employee relation challenges.
- Spearheaded recruitment initiatives that reduced vendor costs by over 50% for IT division.
- Oversaw reduction in force meetings and conducted due diligence procedures to ensure organizational integrity.
- Collaborated with finance to deliver precise headcount and termination data impacting overall division expenses.
- Spearheaded development and management of employee referral program, enhancing recruitment strategies.
- Spearheaded development and management of the internship program, establishing a model recognized organization-wide.
- Facilitated partnership with local community college to design and implement Heartland Leadership Program.
- Oversaw creation of communication strategies for IT division, implementing the 'Keeping You in the Know' email platform and facilitating quarterly town hall meetings to enhance team collaboration.
- (The 5th largest credit card processor in the U. S. & Canada, $2+ billion Assets)
- Led talent acquisition initiatives to attract top-tier IT professionals.
Senior Human Resource Generalist
Alliance Data - Network Service Division
10.2005 - 05.2008
- Executed strategic HR initiatives for Network Services division, ensuring alignment with organizational goals for 325+ employees.
- Facilitated guidance and interpretation of policies, procedures, and HR-related reports to align with corporate objectives.
- Guided division management in developing compensation strategies, budget forecasts, and variance analyses. Oversaw employee relations efforts, including recruitment, retention, and management of organizational transitions. Championed training and development programs alongside corrective and disciplinary measures.
- Facilitated 360-degree assessments that identified key training opportunities within the organization. Interpreted results to drive the development of tailored training programs. Delivered impactful training solutions that enhanced workforce capabilities and engagement.
- Designed and delivered performance and talent management training to ensure consistency in the annual review process.
- Analyzed feedback from annual opinion surveys to identify key issues and drive future initiatives.
- Directed all communication efforts pertaining to division's line of business, ensuring alignment with strategic objectives.
- Conducted thorough exit interviews and performed internal investigations to ensure effective resolution of employee relation challenges.
- Oversaw reduction in force meetings and conducted thorough due diligence to ensure compliance during business unit transitions.
- Managed human resource generalist to enhance team performance and streamline HR processes.
- Partnered with business leaders to set clear, strategic objectives for organizational growth.
- Facilitated client understanding of HR initiatives, including employee relations, compensation projects, and training schedules.
- Implemented strategies to enhance employee relations, promoting a supportive and collaborative work environment.
- (A lead provider of Payment Solution Services in US & Canada, $2+ billion Assets)
Human Resource Manager - GE Commercial Finance Fleet Services
GE Capital (formerly CitiCapital, formerly The Associates)
08.2000 - 10.2005
- Delivered comprehensive human resource services to enhance employee relations and organizational effectiveness for over 425 staff members.
- Delivered comprehensive counseling on policy procedures and human capital reports, focusing on employee and organizational objectives.
- Oversaw implementation of training strategies focused on performance management and professional growth.
- Led focus group sessions to identify concerns and formulate actionable plans for resolution.
- Facilitated managerial support for various issues, focusing on retention, salary planning, employee relations, development, disciplinary actions, recruitment, and organizational restructuring.
- Conducted comprehensive 360-degree assessments to identify growth opportunities and crafted corresponding development plans.
- Conducted comprehensive training sessions on harassment, team dynamics, and conflict resolution to enhance employee collaboration.
- Designed comprehensive performance objectives to guide assessment methodology for year-end criteria applicable to all employees throughout integration process.
- Revamped internal website for Citicapital's human resources and established a comprehensive service award initiative to promote organizational culture.
- Achieved certification in Green Belt training and examinations.
- (International Financial Service Provider – 35 countries, $232 billion Assets)
Education
Master of Public Administration -
Grambling State University
Grambling, LABachelor of Science - Accounting
Grambling State University
Grambling, LASkills
- Human resources expertise
- Strategic initiative development
- Stakeholder engagement proficiency
- Problem diagnosis and resolution
- Performance improvement coaching
- Proficient knowledge of Microsoft Office Products, PeopleSoft, ADP, WorkDay, PayCom, UltiPro, and Taleo, Google, and Slack
- Effective onboarding strategies
- HRIS management
- Workplace professionalism
- Conducting performance appraisals
Timeline
HR Consultant
Independent
09.2023 - Current
Senior Human Resource Business Partner, Manager
Honor
02.2022 - 08.2023
Director of Human Resources – West Region
BH Management Services, LLC
01.2019 - 12.2019
Human Resources Manager
BH Management Services, LLC
08.2018 - 01.2019
Director, Human Resources
Heartland Payment Systems - Sales Division
03.2015 - 06.2017
Human Resource Manager
Heartland Payment Systems - IT Division
05.2008 - 03.2015
Senior Human Resource Generalist
Alliance Data - Network Service Division
10.2005 - 05.2008
Human Resource Manager - GE Commercial Finance Fleet Services
GE Capital (formerly CitiCapital, formerly The Associates)
08.2000 - 10.2005
Master of Public Administration -
Grambling State University
Bachelor of Science - Accounting
Grambling State University