Christopher Liddle
Southgate
Summary
Attentive Account Representative possessing outstanding problem-solving, account management and multitasking abilities. Bringing [Number] years of hands-on experience generating revenue by developing market potential through lead generation and forecasting. Accomplished in successfully handling and resolving various customer issues and achieving organizational and team goals. Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. Willing to take on any task to support team and help business succeed. Offers strong [Skill] and [Skill] abilities.
Overview
15
15
years of professional experience
Work History
Account Representative
Conlan Tire
11.2021 - Current
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
- Built a strong network of industry contacts through active participation in professional associations and networking events.
- Increased sales revenue by establishing new client relationships and nurturing existing ones.
- Partnered with cross-functional teams such as operations, finance, and product development to ensure seamless communication throughout the sales process.
- Utilized data analysis tools to monitor sales performance metrics, identifying areas of improvement for future strategies.
- Managed a portfolio of high-value accounts, ensuring timely follow-ups and maintaining strong relationships.
- Developed strategic sales plans for achieving quarterly and annual targets, resulting in consistent sales growth.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
Franchisee
Snap On
01.2015 - 11.2021
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Optimized staffing levels during peak hours to ensure optimal customer service while minimizing labor costs during slower periods throughout each day.
Store Manager
QDP
02.2010 - 01.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Associate - office management and supervision
Wayne County community College
Detroit, MI06.2014
Skills
- Sales
- Customer service
- Problem solving
- Time management
- Communication
- Fleet management
- Forecasting
- Budget management
- Financial analysis
- Auditing
Language
English
Native
Timeline
Account Representative
Conlan Tire
11.2021 - Current
Franchisee
Snap On
01.2015 - 11.2021
Store Manager
QDP
02.2010 - 01.2015
Associate - office management and supervision
Wayne County community College
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