Christopher Liedtka
Denver,CO
Summary
Experienced healthcare professional with expertise in scheduling, updating patient medical records, and managing insurance processes. Demonstrates exceptional organizational abilities and consistently delivers accurate work, exceeding daily demands. Committed to providing high-quality care and ensuring optimal patient experiences.
Overview
5
5
years of professional experience
Work History
Medical Records Specialist
Optimal Home Care
06.2024 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to legal requests for medical records, working closely with insurance companies as necessary to protect patient privacy rights.
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Processed 60 to 120 new patient referrals per day to ensure there was no lapse in critical care.
Enrollment Specialist
Global Medical Response
09.2023 - 05.2024
- Enrolled ambulance providers in Medicare and State Medicaids.
- Facilitated site inspections and served as a liaison between our Operations Team and state healthcare agencies.
- Managed over 40 different ambulance entities across 10 states each with differing deadlines, requirements, and expectations.
- Fostered relationships with representatives from each insurance payer to expedite the enrollment, revalidation, and license update process.
- Communicated effectively via telephone, email, and in person with prospective customers.
Claims Administrator Assistant (Contract Position)
Network Adjusters
06.2023 - 09.2023
- Entered general liability, personal injury, auto, trucking, and construction defect claims.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Drafted legal documents such as acknowledgment and closing letters.
- Regularly provided updates to adjusters on claims, serving as a liaison between adjusters, claimants, and brokers.
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
Order Entry Specialist and Order Completion Specialist
Zynex Medical
07.2022 - 05.2023
- Manually entered medical device orders at a high speed while ensuring accuracy (80 to 130 per day).
- Notified sales reps and managers of any reassignment issues and trends.
- Identified any missing documentation needed for every order entered.
- Specialized in Worker's Compensation insurance in the state of California.
- Conducted regular audits of completed orders to identify any inaccuracies or inconsistencies before sending them forward in the fulfillment process.
- Contacted clinics and sales representatives to obtain missing documentation needed to submit claims to insurance for medical device sales.
- Drafted prescriptions and forms required to complete medical device orders.
- Guided sales reps over the phone and via email with clinic and patient concerns.
- Data entry for patient's files ensuring accurate and detailed notations.
Customer Care Representative
Sunrun
09.2019 - 09.2021
- Guided Sunrun customers over the phone and via email with the installation process, savings concerns, troubleshooting, and system repairs.
- Directed training of new agents in proper call flow and resolution.
- Created savings analysis reports demonstrating the monetary benefit of solar.
- Managed relationships with sales and service partners to ensure a consistent customer experience.
- Drafted contracts and invoices for field service dispatches.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
BA - Political Science
University of Colorado
Boulder, CO05.2016
Skills
- Certified Notary Public
- Medical records management
- Electronic health records management
- Release of information
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Google Suite
- Salesforce
- Data Entry
- Clinical documentation
- Business Writing
- Detail Oriented
- Customer Service
- HIPAA regulations
Timeline
Medical Records Specialist
Optimal Home Care
06.2024 - Current
Enrollment Specialist
Global Medical Response
09.2023 - 05.2024
Claims Administrator Assistant (Contract Position)
Network Adjusters
06.2023 - 09.2023
Order Entry Specialist and Order Completion Specialist
Zynex Medical
07.2022 - 05.2023
Customer Care Representative
Sunrun
09.2019 - 09.2021
BA - Political Science
University of Colorado
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