Christopher Lin-Sawyer
Seattle,WA
Summary
Quality focused Community Manager adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Community Director
Indigo Real Estate Services
Seattle, WA
01.2021 - Current
- Used Yardi and CRM to track expenses and produce reports.
- Collected and maintained careful records of rental payments.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
- Regularly updated asset management staff regarding leasing and property status.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Property received 55-Star Google reviews since starting in 2021
Assistant Manager
Indigo Real Estate Services
SEATTLE, WA
05.2016 - 01.2021
- Documented weekly updates to management on renewal progress, at-risk renewals and renewals forecast.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Inputted information from customer calls and onsite service visits into the company's system using Yardi, and Onsite software.
- Planned and executed resident events.
- Kept occupancy at 95%-98% consistently over a two-year period.
- Marketed property to attract new prospects and future residents.
Donations Manager
Seattle Goodwill
SEATTLE, WA
01.2008 - 01.2016
- Successfully led key projects which resulted in donation growth for organization.
- Provided onsite training.
- Hired new employees
- Worked with real estate brokers to find new locations for future growth of new location openings.
- Conducted analysis to address density which led to profitable launches of new locations.
- Conducted performance reviews and counseling for performance.
- Partnership with HR, Marketing and Transportation to ensure operations of department ran smoothly.
Store Manager
Starbucks
Seattle, WA
01.2004 - 01.2008
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Processed shipments and maintained and organized stock shelves.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Education
MBA - Business Management
University of Phoenix
Tempe, AZ2009
Bachelor of Science - Management
University of Phoenix
Tempe, AZ2007
Associate of Arts - Marketing, Business, Management
Spokane Community College
Spokane, WA2003
Skills
- Staff training and development
- Inventory management
- Process improvement
- Team Leadership
- Reliable
- Customer service
Accomplishments
Emerald Award Nominee 2018 (Indigo Real Estate)
Indigo Customer Service Award 2020
Indigo Customer Service Award 2022
Certification
- Certified Apartment Manager (CAM)
- Washington Real Estate Broker License
- Notary Public
Timeline
Community Director
Indigo Real Estate Services
01.2021 - Current
Assistant Manager
Indigo Real Estate Services
05.2016 - 01.2021
Donations Manager
Seattle Goodwill
01.2008 - 01.2016
Store Manager
Starbucks
01.2004 - 01.2008
MBA - Business Management
University of Phoenix
Bachelor of Science - Management
University of Phoenix
Associate of Arts - Marketing, Business, Management
Spokane Community College
- Certified Apartment Manager (CAM)
- Washington Real Estate Broker License
- Notary Public
Similar Profiles
Teddra KieselTeddra Kiesel
Community Director at Indigo Real Estate ServicesCommunity Director at Indigo Real Estate Services
Martha BarrettMartha Barrett
Systems Coordinator at Indigo Real Estate ServicesSystems Coordinator at Indigo Real Estate Services
Rosa RodriguezRosa Rodriguez
Assistant Property Manager at Indigo Real EstateAssistant Property Manager at Indigo Real Estate