Christopher Lindberg
Falconer
Summary
Versatile professional with experience spanning direct support, IT, and management roles at notable employers like The Resources Center. Excelled in client support and technical troubleshooting, enhancing operational efficiency and client wellness. Proven ability in relationship building and behavioral management, significantly improving team dynamics and client outcomes.
Developed critical skills in supportive and compassionate care environment, seeking to transition into new field. Demonstrated ability to provide individualized support and effectively manage challenging situations. Aiming to leverage strong communication and organizational skills to make meaningful impact in new role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Direct Support Professional
The Resources Center
03.2019 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
IT Technician
Enrico Francani (McDonald's)
01.2016 - 01.2019
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Assistant Manager
Tom Meyers Enterprises (McDonald's)
01.2011 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate Of Business Administration - Business Administration
Jamestown Community College
JamestownSkills
- Client support
- Behavior redirection
- First aid and safety
- Time management
- Compassionate caregiving
- Behavioral management
- Decision-making support
- Health and safety requirements
- Relationship building
Certification
Google IT Certificate
Timeline
Direct Support Professional
The Resources Center
03.2019 - Current
IT Technician
Enrico Francani (McDonald's)
01.2016 - 01.2019
Assistant Manager
Tom Meyers Enterprises (McDonald's)
01.2011 - 01.2016
Associate Of Business Administration - Business Administration
Jamestown Community College
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