Christopher Lippincott
Clifton Heights,PA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Outback Steakhouse. Proven ability to engage guests and enhance satisfaction through personalized interactions. Experienced in training staff and managing operations, with a focus on achieving results and improving service quality. Proficient in cash handling and CRM software.
Overview
17
17
years of professional experience
Work History
Server
Outback Steakhouse
08.2016 - Current
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing dining experience.
Telemarketer
Sofidel
07.2014 - 08.2016
- Conducted outbound calls to engage potential clients and promote products effectively.
- Developed persuasive scripts to enhance customer interaction and increase conversion rates.
- Managed customer databases using CRM software to track leads and follow-up actions.
- Trained new team members on telemarketing techniques and best practices for effective communication.
Customer Service Representative
Arise Virtual Solutions Inc.
05.2012 - 06.2014
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Trained new staff on product knowledge and customer service protocols.
- Streamlined communication processes between customers and internal departments to improve response times.
- Analyzed customer feedback to identify trends and inform service improvements.
Debt Collector
Comcast
05.2008 - 06.2012
- Managed collection efforts using industry-standard software to streamline accounts receivable processes.
- Analyzed outstanding debts to prioritize collection strategies and improve recovery rates.
- Negotiated payment plans with clients, ensuring mutually beneficial arrangements while maintaining compliance.
- Trained and mentored junior collectors on best practices and regulatory requirements in debt collection.
Education
High School Diploma -
John Bartram
Philadelphia, PA06-2007
Graduate Certificate - Welding
John Bartram
Philadelphia, PA06-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Outback Steakhouse
08.2016 - Current
Telemarketer
Sofidel
07.2014 - 08.2016
Customer Service Representative
Arise Virtual Solutions Inc.
05.2012 - 06.2014
Debt Collector
Comcast
05.2008 - 06.2012
High School Diploma -
John Bartram
Graduate Certificate - Welding
John Bartram
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