Christopher Little II
Cedar Park,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Competent Engineering professional offering foundation in engineering project management and design. History of success in performing load and cost calculations and establishing clear parameters. Detail-oriented with strong knowledge of technical issues and compliance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Tech Support Engineer
Canva
11.2021 - Current
- Providing technical support and troubleshooting assistance to customers via email, chat, and phone
- Resolving customer inquiries regarding product features, functionality, and usage
- Collaborating with cross-functional teams to escalate and resolve technical issues
- Contributing to the development of support documentation and knowledge base articles.
System Security Administrator and Help Desk Lead
Shannon Medical Center
09.2018 - 11.2021
- Identified threats and implemented defensive measures to safeguard systems against unauthorized access.
- Completed yearly compliance and risk assessments
- Trained employees in security awareness/procedures
- Performed penetration and vulnerability tests.
- Lead, trained, and supervised Information Services Help Desk Staff
- Documented processes and guidelines on various IT systems utilized within the company
- Implemented ticketingsystem that provided quicker and more accurate response time.
Senior Field Services Desktop and Refresh Technician
Angelo State University
03.2015 - 09.2018
- Trained and mentored Field Services Desktop student employees to provide MacOS and iOS technology support
- Lead student technicians for all MacOS and iOS device support positions
- Serving as the main point of contact for IT resources pertaining to MacOS, iOS, and Windows updates, key features, issues, and corrections for campus machines
- Responded to high-priority incidents on campus to ensure end-users experience minimal interruption
- Provided detailed work notes in the support request to ensure complete issue and resolution documentation
- Troubleshooting various software or hardware failures and finding alternative solutions.
Education
Bachelor of Science - Criminal Justice
Angelo State University
San Angelo, TX12.2019
Associate of Science - Cybersecurity
Angelo State University
San Angelo, TX05.2017
Skills
- Technical Writing
- Infrastructure Improvements
- Project Management
- Public Speaking
- System Troubleshooting
- Teamwork and Collaboration
- Problem-Solving
- Critical Thinking
- Time Management
Accomplishments
- Level 4 Criminal Justice Clearance Information System Security & Awareness Certification
- Ranked top 5 in the country as a Geek Squad Agent for Best Buy (2013 and 2014)
Technical Experience
- Service-Now ITSM Tool
- Bomgar VNC
- Microsoft Active Directory Services
- CS Gold Imprivata
- Microsoft Office
- Adobe
- Jamf Pro (Casper Suite)
- Secure Doc & Sophos
- Druva Cisco Unity Phones
- Jitbit
- Unidesk
- WebEx & Skype
- Windows Deployment Services
- PDQ Deploy/Inventory
- Thinprint
- MacIntosh VmWare
- Sophos Morphisec
- Logrhythm
- Sophos Mobile Control
Timeline
Senior Tech Support Engineer
Canva
11.2021 - Current
System Security Administrator and Help Desk Lead
Shannon Medical Center
09.2018 - 11.2021
Senior Field Services Desktop and Refresh Technician
Angelo State University
03.2015 - 09.2018
Bachelor of Science - Criminal Justice
Angelo State University
Associate of Science - Cybersecurity
Angelo State University
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