Christopher Liu
El Monte,CA
Summary
Accomplished Sr Account Executive/Sales Team Lead at Ziff Davis – Moz Group, adept in B2B sales and sales process optimization, elevated revenue by 40% through strategic customer acquisition and relationship building. Expert in HubSpot, I spearheaded sales automation, significantly enhancing team efficiency. My coaching prowess and innovative sales strategies have consistently surpassed targets, demonstrating exceptional leadership and communication skills.
Overview
14
14
years of professional experience
Work History
Sr Account Executive/Sales Team Lead
Ziff Davis – Moz Group
04.2020 - 11.2024
- Increased revenue by acquiring new customers in assigned territories and accounts
- Consistently met and exceeded monthly target goals by 40%
- Led complex sales processes and negotiated successful, value-driven agreements
- Created a new sales process through our CRM (HubSpot) to assist team with automating their sales journey and create different sequences for our leads
- Created unified email templates for team to use for outreach on abandoned leads, win back, concierge service, and RFQ
- Assisted manager to create sales dashboard for monthly activity to provide overview of sales for the month
- Individually created a training program for new hires via Power point and created training videos on how our service operates
- Help coach and motivate the team to achieve their target goals using STAR method or a consultative approach
- Lead weekly meetings with the team and 1-on-1s provide different tactics sales journey to achieve monthly goals
- Was the liaison between executives and team members when manager is absent
- When Manager left the company, I took over duties in regard to: - need to come up with something better
- Frequently attended meetings to provide weekly/monthly reports to SVP of Revenue and SVP of Marketing with sales key performance indicators and team accomplishments
- Assisted with engineering different ideas on how to improve website and the mobile app functionality
- Worked with customer service team and created a concierge service for existing and new clients for a VIP experience
- Worked with marketing team to create an email campaign for existing clients to introduce additional add on feature or upgrade to our live receptionist team
- Close out team’s sales every month and create commission reports to submit to finance
Inside Sales Representative
Global Communications, Inc.
10.2012 - 04.2020
- Managed sales inquiries for SugarSync, eFax, MyFax, Metrofax, eVoice, Onebox, and various Doc brands (Fax.com, RapidFAX, SmartFax, TrustFax, Send2Fax), assisting both prospects and existing customers with fax and voice products
- Consistently delivered tailored solutions by building rapport, identifying customer needs, and recommending comprehensive packages including multiple lines of service, rate plans, features, and add-ons
- Achieved and exceeded monthly, quarterly, and annual sales targets while maintaining a superior customer experience and satisfaction
- Operated within established key performance metrics, processed sales transactions using internal provisioning systems, and adhered to defined procedures and workflows
- Adapted quickly to company needs by managing chat sales, engaging outbound leads, and following up on inbound opportunities
Sales Associate
Old Navy
04.2012 - 10.2012
- Welcomed customers upon arrival, assisting them in finding desired items or providing suggestions, while informing them of current promotions
- Supported management with various tasks and projects to maintain an organized and efficient sales floor
- Processed customer transactions efficiently and encouraged participation in the rewards program or credit card offers
- Handled inter-store communication, including checking inventory availability and coordinating with other locations to meet customer needs
- Managed cash operations, including preparing and balancing registers at the start and end of shifts, ensuring accuracy and accountability
Shift Lead/Sales Associate
American Eagle Outfitter
07.2010 - 06.2012
- Supported management with daily tasks, including monitoring sales progress, coordinating associates' break and lunch schedules, and ensuring all assigned tasks were completed efficiently
- Managed cash operations by preparing registers, ensuring accurate drawer balances, and reconciling funds at the end of each day
- Processed customer transactions promptly and promoted rewards program enrollment or credit card offers to enhance customer engagement
- Oversaw shipment handling, ensuring all items were properly tagged and organized in the stockroom or displayed on the sales floor
- Maintained store displays and banners, ensuring they were up-to-date and aligned with current promotions
Education
High School -
Rosemead High School
PasadenaBusiness Management -
Pasadena City College
PasadenaSkills
- Inbound and Outbound Sales
- Lead Generation & Prospecting
- B2B Sales
- Sales Target Achievement
- Strong Communication & Discovery Skills
- Coaching and Mentoring
- Exceptional Customer Service
- Sales Process Optimization
- Relationship Building
- Proficient in Hubspot, Salesforce, Mitel, DialPad
References
- James Morales, 310-696-6117
- Patrick Kiwan, 613-797-9699
References
References available upon request.
Timeline
Sr Account Executive/Sales Team Lead
Ziff Davis – Moz Group
04.2020 - 11.2024
Inside Sales Representative
Global Communications, Inc.
10.2012 - 04.2020
Sales Associate
Old Navy
04.2012 - 10.2012
Shift Lead/Sales Associate
American Eagle Outfitter
07.2010 - 06.2012
High School -
Rosemead High School
Business Management -
Pasadena City College
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