Christopher Lloyd
Cheyenne,WY
Summary
Adept at enhancing security and safety measures, my tenure with the Air Force honed my expertise in anti-terrorism and investigative skills, alongside fostering robust teamwork and quick adaptability. Achievements include significantly improving operational efficiency and contributing to a 30% reduction in security incidents, underscoring my commitment to excellence and proactive problem-solving.
Overview
5
5
years of professional experience
Work History
Security Forces
Air Force
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Ramp Agent
Unifi
10.2021 - 01.2022
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Connected electrical power unit and hoses to aircraft.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Deiced aircraft before takeoff for safety during inclement weather.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Worked well in a team setting, providing support and guidance.
Online Grocery Associate
Walmart
02.2021 - 06.2021
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Managed customer service inquiries and complaints for customer satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Loaded and unloaded orders at customer's homes or locations.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Assisted with troubleshooting technical issues faced by customers using the online platform, providing prompt resolutions.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Researched and developed new products to meet customer demands.
Self Checkout Host
Walmart
01.2020 - 01.2021
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Assisted customers with self-checkout machine operations.
- Implemented loss prevention measures by identifying high-risk items in the self-check-out area and alerting security personnel when necessary.
- Coordinated with cashiers to ensure seamless transitions between traditional checkout lanes and self-checkout stations during peak hours.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.
- Engaged with customers and offered assistance upon entry into store.
- Provided exceptional customer service, answering questions about products and guiding customers through the self-checkout process.
- Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
- Collaborated with store management to continuously improve processes and streamline checkout procedures for better customer experience.
- Trained new employees on proper usage of the self-checkout system, promoting consistent performance standards across the team members.
- Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Described products and services in detail to answer customer questions.
- Contributed to store cleanliness by routinely organizing merchandise around the self-checkout area and removing discarded items promptly.
- Promoted a positive shopping experience, engaging with customers while they used the self-checkout machines to build rapport and offer assistance as needed.
- Supported sales initiatives by informing customers about current promotions or discounts available while using the self-checkout system.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Participated in regular team meetings to discuss best practices, identify areas for improvement, and share feedback on the overall effectiveness of the self-checkout process.
- Set up new sales displays each week with fresh merchandise.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZ03-2029
Skills
- Anti-terrorism measures
- Computer skills
- Radio communications
- Weapons handling
- Vehicle inspections
- Less-lethal weapons
- Physical fitness
- Law enforcement
- Tactical operations
- Crowd control
- Access control
- Force protection
- Perimeter security
- Electronic surveillance
- Alarm systems
- Defensive tactics
- Protective services
- Security equipment
- Intelligence gathering
- Arrest procedures
- Traffic control
- Search and seizure
- Explosive detection
- Patrol procedures
- Investigative skills
- Laws and regulations
Accomplishments
- Collaborated with team of 5 in the development of Making new guide for airman to study.
- Achieved Airman of the quarter by volunteering around the squadron with off and on base functions that were going.
Timeline
Security Forces
Air Force
01.2022 - Current
Ramp Agent
Unifi
10.2021 - 01.2022
Online Grocery Associate
Walmart
02.2021 - 06.2021
Self Checkout Host
Walmart
01.2020 - 01.2021
Bachelor of Science - Information Technology
Grand Canyon University
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