Summary
Overview
Work History
Education
Skills
Timeline
Personal Mission Statement
Generic

Christopher L. Matteson

St. Helens

Summary

Customer Specialist offering over 20 years of experience providing experienced manager with proven ability to manage operations and enhance team performance. Skilled in conflict resolution, strategic planning, and staff training. Strong focus on team collaboration and achieving results, adaptable to changing needs, ensuring reliability and efficiency. Highly organized with excellent communication and problem-solving skills, ready to drive impactful outcomes in every shift.

Overview

24
24
years of professional experience

Work History

Shift Captain

MOD Pizza
01.2024 - Current
  • Supervised daily operations to ensure compliance with safety protocols and efficient workflow.
  • Trained new team members on operational procedures and equipment usage for optimal performance.
  • Coordinated shift schedules to maximize staff coverage and maintain service quality.
  • Monitored inventory levels, placing orders to prevent shortages and streamline supply management.

Game Content Creator

Drakraven Streams LLC
01.2020 - Current
  • Live Game Streaming
  • Community Interaction

General Manager

Taco Bell
05.2022 - 10.2024
  • Customer Service
  • Shift Management and Operation
  • Directed daily operations, ensuring compliance with health and safety regulations.
  • Managed staff scheduling, optimizing labor costs while maintaining service quality.
  • Monitored inventory levels, implementing cost-effective purchasing strategies.
  • Trained and mentored team members, fostering a culture of excellence and accountability.
  • Established performance metrics, evaluating team effectiveness to improve service standards.
  • Carefully interviewed, selected, trained, and supervised staff.

Fuel Attendant/customer Service

Chevron
01.2019 - 01.2021
  • Customer Service
  • Cashier
  • Stocking and Inventory Control

Fuel Attendant/customer Service

Fred Meyer
01.2015 - 01.2018
  • Customer Service
  • Cashier
  • Stocking and Inventory Control

Tier 1 iApp/CPU Tech Support

Xerox
01.2011 - 01.2013
  • Customer Service, Troubleshooting Apple products
  • Knowledge of iDesk, iLog, GBI, PQMS
  • Trained in Wave and NorthStar

General Manager

Columbia Theatre
01.2002 - 01.2013
  • Opening/Closing of Building, Daily Report, Inventory Control
  • Ordering/Receiving product, Build/Brake Down of Film
  • Costumer Service, Tickets sales, Concession, Espresso

Education

ASSOCIATE OF APPLIED SCIENCE - Website Development and Design

Portland Community College
01.2020

Diploma - C++, A++, certificate

KENTRIDGE HIGH SCHOOL
06.1996

Skills

  • Key strengths: Restorative, Achiever, Strategic, Learner, Developer
  • Two decades of customer service expertise
  • Effective time management
  • Problem-solving abilities, Multitasking, Organizational skills
  • Team management
  • Community engagement
  • Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
  • Mac OS Pages, Numbers, Keynote
  • PC/Server, Admin, Routers, Switches, Devices/Peripheral, Maintenance, Networks, Mac OS, Windows OS
  • C, Unix, Java Script, HTML

Timeline

Shift Captain

MOD Pizza
01.2024 - Current

General Manager

Taco Bell
05.2022 - 10.2024

Game Content Creator

Drakraven Streams LLC
01.2020 - Current

Fuel Attendant/customer Service

Chevron
01.2019 - 01.2021

Fuel Attendant/customer Service

Fred Meyer
01.2015 - 01.2018

Tier 1 iApp/CPU Tech Support

Xerox
01.2011 - 01.2013

General Manager

Columbia Theatre
01.2002 - 01.2013

Diploma - C++, A++, certificate

KENTRIDGE HIGH SCHOOL

ASSOCIATE OF APPLIED SCIENCE - Website Development and Design

Portland Community College

Personal Mission Statement

"I Laugh so other can experience the joy of happiness"

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