CHRISTOPHER LOGSDON
Elizabethtown ,KY
Summary
Reliable Operations Manager offers knowledge in lean principles and methodologies, quality control and continuous improvement. Communicative leader with 10+ years of comprehensive experience controlling and managing daily operations. professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
20
20
years of professional experience
Work History
Director of Operations
Servpro of Hardin and Larue Co.
Elizabethtown, KENTUCKY
10.2022 - Current
- Established operational guidelines and identified opportunities for improvement.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Developed and maintained client relationships to grow business and improve account retention.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented successful business strategies to increase revenue and target new markets.
Production Manager
Dayton Phoenix Group, DPG
Dayton, OH
03.2021 - 07.2022
- Production Manager for the two largest locomotive and industrial component manufacturing departments within DPG.
- Responsible for workload planning of approximately 40+ unionized direct reports.
- Coach and drive Lean principles and methodologies to include Kaizen event preparation, involvement, and follow up.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Collaborated with leadership to develop production department budget and forecast.
- Created SOPs and documented system, planning criteria and procedures.
- Scheduled staff work assignments, rotations and overtime.
- Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.
Service Manager
Crane 1 Services
Franklin, OH
02.2019 - 07.2020
- Managed over 500 customer inspection accounts; included inspection renewals totaling $900K+ annually; oversaw complex scheduling of 120+ monthly customer interactions; accountable for a team of 15.
- Provided personal and customized service solutions designed to fit each customer’s operation; aided in the selection of equipment, installation, maintenance, industry service protocols and total cost of ownership.
- Addressed and resolved customer issues and inquiries.
- Produced weekly critical alerts and flash reports to keep customers informed about issues, as well as monthly reports about key performance indicators (KPIs) to ensure customer expectations.
- Generated reviews that included a targeted trend report on cost savings, uptime performance and safety/sustainability progress.
- Monitored team’s performance; provided feedback when necessary; instructed and directed crews during shifts; built team consensus; accomplished project milestones.
- Managed quality assurance program; encompassed on-site evaluations and internal audits.
Regional Operations Manager
Milacron LLC
Batavia, OH
03.2017 - 02.2019
- Managed all aspects of a service region; met sales growth objectives; actively participated in the field services management team; kept the field service management team abreast of all activities and potential issues.
- Generated the revenue required to meet budgeted sales, by products, and oversaw the process of service sales and follow up.
- Planned/assigned/managed field labor hours to maximize productivity at or above budgeted minimums.
- Assisted technicians with identification of required repair parts; procured required materials, parts and equipment for work assignments; processed related paperwork upon completion of work assignments.
- Provided technical guidance to customers and technicians via telephone support or facilitated contact with appropriate resources to support the needs.
- Resolved customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company.
- Interviewed new technicians in cooperation with the HR and leadership; remained abreast of the manpower requirements and future technician needs.
- Worked with Aftermarket President and VP, Regional Sales Team, other ROMs, service technicians, accounting, IT, customers, and parts support to achieve maximum efficiency within the region.
Operations Manager
United States Army
11.2003 - 03.2017
- Supervisor of the congressionally funded Traumatic Brain Injury Research Program for Regional Healthcare Command, Europe and Landstuhl Regional Medical Center; the largest overseas Department of Defense medical facility.
- Directed the activities of 21 Department of Defense employees; assisted with facilitation of 900 monthly encounters.
- Accountable for orientation of patient protocols and procedures for all incoming personnel.
- Monitored/managed equipment and supplies in excess of $820K; managed a budget of $1.9M annually.
- Coordinated and planned the completion and furnishing of a new $750K addition to the clinic.
- Implemented a clinic draw-down regarding expendable materials; saved $35K annually.
- Pioneered a pilot program endorsed by the Surgeon General of the Army; implemented risk tracking for behavioral health treatment using standardized data collection methods.
- Awarded the Meritorious outstanding volunteer service medal for volunteering more than 100 hours; educated more than 500 students on the importance of TBI awareness and prevention.
Education
Management Development Program - Business Management
Wharton School of Business
Penn, PA10.2023
OSHA 30 - OSHA Regulations
Syracuse University
Syracuse, NY01.2018
Some College (No Degree) - Business Management
University of Maryland - Baltimore County
Baltimore, MDSkills
- Budgeting and Forecasting
- Project Management
- Verbal and Written Communication
- Processes and Procedures
- Contract Development
- Quality Assurance and Control
- Risk Management
- Safety Protocol
- Conflict Management
- Staff Training and Motivation
- Document Management
- Leadership Training
- Management Team Building
- Staff Development
Timeline
Director of Operations
Servpro of Hardin and Larue Co.
10.2022 - Current
Production Manager
Dayton Phoenix Group, DPG
03.2021 - 07.2022
Service Manager
Crane 1 Services
02.2019 - 07.2020
Regional Operations Manager
Milacron LLC
03.2017 - 02.2019
Operations Manager
United States Army
11.2003 - 03.2017
Management Development Program - Business Management
Wharton School of Business
OSHA 30 - OSHA Regulations
Syracuse University
Some College (No Degree) - Business Management
University of Maryland - Baltimore County
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