Christopher Lone

• Leads store operations team for all automated digital operations within the Market Fulfillment Center
• Works with and influences team of automation engineers to ensure proper system health is monitored and maintained at all times
• Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved. Assists the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales. Creates and implements plans to improve the financial performance of the facility. Creates budgets to align with business needs. Analyzes economic trends and community needs for budget forecasting.
• Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
• Answered questions about store policies and addressed customer concerns.
• Conducted inventory analysis to determine optimal stock levels.
• Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
• Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
• Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.

Provides supervision and development opportunities for hourly associates by hiring, training, and

mentoring of associates; assigning duties; setting

clear expectations; providing associate recognition; communicating expectations consistently and

effectively; ensuring diversity and inclusion

awareness; and recruiting and developing qualified associates to meet staffing needs and achieve

company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and

maintaining relationships with key stakeholders;

supporting plans and initiatives to meet customer and business needs; identifying and

communicating goals and objectives; building accountability for

and measuring progress in achieving results; identifying and addressing improvement opportunities;

and demonstrating adaptability and promoting

continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values,

and standards of ethics and integrity by

implementing related action plans; utilizing and supporting the Open Door Policy; and providing

direction and guidance on applying these in executing

business processes and practices.

• Executes Academy certification audit supporting up-to-date operations standards by ensuring One Best Way processes are applied and maintained in Academy stores; conducts startup phase audits (for example, pre-certification); leads ongoing (for example, quarterly) audits in operational Academy stores; directs and organizes multiple store audits in various stages; and provides guidance to ensure operational process standards are maintained.
• Confirms certification stays consistent with standard processes; stays up to date on standard processes and procedure changes and provides feedback to business partners on field related questions, concerns, and consistency issues; and ensures audits are consistent, timely, objective, and accurate.
• Communicates audit action plans with Store Operations & Operations Support on certification scores; supports leadership action plans; revises processes to improve certification audit scores
• Supports improvement processes for the Academies audit method and provides data and trending reports to determine areas of opportunity requiring elevation to leadership.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices