Christopher Long
Mannford,OK
Summary
Dynamic professional with proven leadership skills at Digi Security Systems, adept at fostering competency development and effective organization. Successfully guided new employees through onboarding, enhancing their technical skills and performance. Skilled in measurable goal planning and progress monitoring, contributing to increased operational efficiency and team collaboration.
Professional with strong background in mentoring, skilled in guiding individuals towards personal and professional growth. Adept at fostering collaborative environments and adaptable to evolving needs. Expertise in communication, problem-solving, and leadership. Known for reliability and results-driven approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mentor Project Lead
Digi Security Systems
10.2020 - Current
- Guided new employees through onboarding processes and system training.
- Develop field employees' skills in all aspects of technical and installation knowledge.
- Facilitated advanced skill-based growth and partnership with field employees.
- Established performance feedback mechanisms to foster continuous improvement among team members.
- Collaborated with management to refine operational procedures, increasing efficiency across departments.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Regularly assessed progress and provided feedback to support continued development.
- Plan projects and develop SMART goals for teams of 2-5 members to be completed in an efficient manner.
- Work with other departments within the company to achieve company goals and standards.
- Report and document all aspects of projects to the Project Manager, Account Manager, and partner for successful completion.
- Conducted regular one-on-one coaching sessions to address individual development needs, improving overall performance.
Network Field Technician
Cox Communications
01.2007 - 10.2020
- Installed and configured network plant equipment to ensure optimal performance.
- Conducted routine maintenance and troubleshooting of network plant systems to minimize downtime.
- Trained junior technicians on network procedures and safety protocols.
- Facilitated smooth transitions during system upgrades by providing hands-on training and guidance to end-users as needed.
- Minimized service interruptions by proactively identifying potential issues and addressing them before they escalated.
- Improved network plant efficiency by diagnosing and repairing various hardware and software issues.
- Maximized customer satisfaction ratings by utilizing excellent communication skills when coordinating with both internal teams and external vendors.
- Streamlined workflow processes through diligent documentation of all work performed, creating a valuable reference library for future technicians.
- Contributed to the successful completion of key projects by collaborating closely with cross-functional teams.
- Participated actively in team meetings to share knowledge, brainstorm solutions, and contribute to the overall success of the department.
- Increased overall system stability by conducting thorough testing after each installation or repair job to 90% reliability.
- Reduced downtime by performing regular maintenance on network plant equipment and infrastructure.
- Collaborated with cross-functional teams to implement network upgrades and improvements.
- Documented installation processes and technical specifications for future reference.
- I was also a Field Technical Specialist, training new technicians and developing the skills of current technicians to achieve their full potential.
Education
Associate of Applied Science - Business Administration
Tulsa Community College
Tulsa, OK05-2015
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Tulsa, OK05-2011
Skills
- Teamwork and collaboration
- Proven leadership skills
- Effective organization
- Measurable goal planning
- Reflective awareness
- Competency development
- Scheduling
- Goal planning
- Progress monitoring
- Direct supervision
- Group and individual instruction
- Constructive feedback
Certification
Comscope Cable managment
Avigilon ACC
Avigilon ACM
Timeline
Mentor Project Lead
Digi Security Systems
10.2020 - Current
Network Field Technician
Cox Communications
01.2007 - 10.2020
Associate of Applied Science - Business Administration
Tulsa Community College
Associate of Applied Science - Criminal Justice
ITT Technical Institute