Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christopher Lopez

Baytown,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Take 5 Oil Change
03.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.

Warehouse Employee

Biz Link
01.2021 - 12.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Maintained a safe work environment through regular inspections, hazard assessments, and adherence to safety protocols.
  • Promoted a positive workplace culture that fostered teamwork among employees while emphasizing individual accountability for achieving operational goals.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Performed general housekeeping and cleaning tasks.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Helped train new employees in safe practices and warehouse procedures.

Education

High School Diploma -

C.E. King High School
Houston, TX
05.2021

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Management
  • Staff Training and Development
  • Staff Supervision
  • Employee Scheduling
  • Marketing knowledge
  • Sales Strategies
  • Employee Performance Evaluations
  • Teamwork and Collaboration
  • Documentation And Reporting

Accomplishments

  • Supervised team of 8 staff members.
  • Documented and resolved customers complaints which led to great customer satisfaction.
  • Over achieved shop daily standards by efficiently and accurately performing job expectations.

Certification

  • Certified assistant manager, Take 5 Oil Change - 2 1/2 years.
  • Certified State Inspector, Take 5 Oil Change - 2 years
  • Certified Lube Technician, Take 5 Oil Change - 3 years

Timeline

Assistant Manager

Take 5 Oil Change
03.2022 - Current

Warehouse Employee

Biz Link
01.2021 - 12.2021

High School Diploma -

C.E. King High School

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Christopher Lopez