Christopher Lords
Outside Services Manager
Chandler,AZ
Summary
Resourceful Manager offering history of success coordinating and monitoring operational needs across multiple departments. Motivated leader and problem-solver dedicated to promoting organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
Work History
Outside Service Manager
Talking Stick Golf Club
11.2021 - Current
- Enhanced customer satisfaction by providing efficient and courteous service to golf course patrons.
- Managed a team of service attendants, ensuring optimal performance and staff development.
- Coordinated with the Golf Pro Shop to facilitate smooth transitions between services for guests.
- Collaborated with other departments to provide seamless guest experiences from arrival through departure.
- Conducted regular inventory checks, ensuring proper stock levels of necessary supplies and equipment.
- Solved customer complaints promptly, maintaining high levels of satisfaction among patrons.
- Oversaw scheduling of all OSS staff shifts
- Assisted in coordinating tournaments and outings, ensuring timely starts and smooth operation of events.
- Improved communication between management teams by conducting regular meetings discussing goals and progress updates.
- Contributed ideas for process improvements that led to increased efficiency and better guest experiences.
- Established team priorities, maintained schedules and monitored performance.
- Managed golf cart fleet comprised of 154 golf carts 2 flatbeds 2 picker carts 4 ranger carts and 1 limo cart
- Took care of the watering and cleaning of all electric carts batteries monthly
Assistant Golf Professional
Talking Stick Golf Club
12.2020 - 11.2021
- Improved guests satisfaction by providing exceptional customer service and addressing concerns promptly.
- Managed pro shop operations to ensure efficient inventory control.
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Taught junior pga and first tee classes throughout the year
- Handled daily tee sheet management and checking in guests for their round
Outside Service Attendant
Santa Ana Golf Course
05.2018 - 11.2020
- Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
- Maintained cleanliness of golf carts, ensuring a positive experience for all patrons.
- Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
- Ensured smooth transitions between rounds for players by organizing and cleaning golf clubs as needed.
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Provided exceptional customer service while assisting guests with loading and unloading their golf bags onto carts.
Education
Volcano Vista High School
Albuquerque, NM05.2019
Skills
- Operational Efficiency
- Customer Relations
- Process improvement
- Logistics coordination
- Adaptability
- Decision making
- Problem solving
- Team leadership
- Inventory management
- Schedule Management
- Customer Service
Timeline
Outside Service Manager
Talking Stick Golf Club
11.2021 - Current
Assistant Golf Professional
Talking Stick Golf Club
12.2020 - 11.2021
Outside Service Attendant
Santa Ana Golf Course
05.2018 - 11.2020
Volcano Vista High School
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