Christopher Love

• Resolved complex customer inquiries, delivering accurate information and timely follow-up across service channels.
• Managed complaint escalations, de-escalating concerns and preserving positive customer relationships.
• Processed orders, returns, and account updates while maintaining record accuracy.
• Coordinated with billing, sales, and operations teams to resolve service issues.
• Helped insureds understand their different PIP coverage options.

• Checking in patients virtually and in person to the office in a constantly changing healthcare environment
• Verify patient insurance via phone calls and insurance portals
• Register newborn patient profiles
• Transfer records and patient charts to other offices and various agencies such as CPS and Insurance providers
• Able to demonstrate excellent communication between patients, office staff, medical representatives and providers
• Provide prompt and professional communication between outside physician’s offices, CPS, and Insurance companies
• Collect and process patient payments in a timely and professional fashion
• Accurate and professional while multitasking in high pressure situations

• Transfer artifacts for digitization, conservation, and storage
• Contributing to museum storage inventories, documentation, and research efforts
• Packing artifacts while cataloguing their movement and storage through the facility
• Organizing and preserving the order of the collections and historical materials in the processing and storage areas
• Arrange and and install artifacts for display

• Moves artifacts for digitization, conservation, and storage as part of the IMLS Grant project
• Conducts museum storage inventories, documentation, and research efforts
• Assists with the packing and storage of artifacts, while learning the different methods for each
• Organizes and preserves the order of the collections and historical materials in the processing and storage areas
• Currently working on a project to gather dimensional information on the furniture collection
• This is in order to better understand the organizational needs and record dimensions in order to gain optimal utilization of storage space

• Verified patient insurance via phone calls and insurance portals
• Registered newborn patient profiles
• Transferred records and patient charts to other offices and various agencies such as CPS and Insurance providers
• Demonstrated excellent communication between patients, office staff, medical representatives and providers
• Provided prompt and professional communication between outside physician’s offices, CPS, and Insurance companies
• Collected and processed patient payments in a timely and professional fashion
• Accurately and professionally skilled at multitasking in high pressure situations

• Ability to design floral arrangements
• Managed a staff of 11 employees, coordinating schedules, PTO requests, and daily work assignments
• Conducted the set-up of displays and merchandise and was responsible for auditing inventory
• Provided coaching and education to new staff
• Managed all markdowns for departments, including apparel and kitchen appliances
• Partnered with other departments to develop and implement a merchandising plan to ensure continued profitability on a weekly basis

I graduated with a Bachelor of Arts in Anthropology which includes a Concentration in Archaeology and a Minor in Art History from Oakland University. There, I engaged in diligent coursework covering cultural, biological, and archaeological dimensions of Anthropology, as well as completing archaeological fieldwork and study at the Israeli site of Khirbet Qeiyafa.