Christopher Low
Newark,DE
Summary
Focused management professional with track record of driving regional growth and market penetration. Proven ability to implement strategic initiatives and foster strong team collaboration, ensuring adaptability to evolving market demands. Known for effective communication and leadership skills, consistently delivering results and fostering productive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Territory Manager
US Foods
12.2024 - Current
- Developed strategic sales plans to optimize territory performance and drive revenue growth.
- Cultivated strong relationships with key clients to enhance customer satisfaction and retention.
- Analyzed market trends and competitor activities to identify business opportunities.
- Led cross-functional teams in executing promotional campaigns and product launches.
- Utilized CRM systems to track sales activities, manage leads, and report on performance metrics.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Attended trade shows and industry events to promote company products and services.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Managed a portfolio of 50 key accounts generating over 4 million in annual sales.
Director of Operations
Big Fish Restaurant Group
05.2018 - 10.2024
- Monitored budget and utilized operational resources to achieve targets.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth across seven locations generating 24 million in annual sales.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits-checks on a monthly basis.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw day-to-day production activities in accordance with business objectives.
General Manager
Big Fish Restaurant Group (BFG Glen Mills)
04.2016 - 04.2018
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales (3.5 million) and profitability.
- Managed a diverse team of 60 professionals, fostering a positive work environment and high employee satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant General Manager
Big Fish Restaurant Group (Bella Coast)
12.2014 - 03.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in recruiting, hiring and training of team members on a monthly basis.
- Mentored and motivated team members to achieve challenging business goals.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Front of House Manager
Big Fish Restaurant Group (BFG Glen Mills)
05.2012 - 11.2014
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Trained new hires on company policies, procedure, as well as proper food handling techniques which resulted in reduced turnover rates.
- Performed cash handling activities and secured nightly bank deposits.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Collaborated with executive chef to develop new menu items that catered to diverse clientele tastes.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
Bachelor of Science - Hospitality Management
East Carolina University
Greenville, NC05-2012
Skills
- Operational Efficiency
- Strategic Planning and Execution
- Cost Control
- Performance Analysis
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- P&L Management
- Sales closing
- Business growth and retention
- Sales tracking
- CRM software
Certification
- ServSafe Food Handler's Certification
Timeline
Territory Manager
US Foods
12.2024 - Current
Director of Operations
Big Fish Restaurant Group
05.2018 - 10.2024
General Manager
Big Fish Restaurant Group (BFG Glen Mills)
04.2016 - 04.2018
Assistant General Manager
Big Fish Restaurant Group (Bella Coast)
12.2014 - 03.2016
Front of House Manager
Big Fish Restaurant Group (BFG Glen Mills)
05.2012 - 11.2014
Bachelor of Science - Hospitality Management
East Carolina University