Christopher Lowery

Sommelier:

• Coordinated with Wine Director to guide guests to wine that suits their taste from wine list with hundreds of producers and vintages.
• Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
• Managed cellar and beverage storage maintenance to prevent inventory spoilage.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Maitre D':

• Managed flow of tables and server table assignments to ensure success and attentiveness of service to each guest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Guided closing procedures, making sure each server and bartender had correct hours and payment and completing End Of Day responsibilities.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Processed orders and sent to kitchen employees for preparation.
• Asked customers for feedback, solved problems and filled drinks throughout meal.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Gained an immense amount of experience with driving in all sorts of environments: suburban, rural, and metropolitan alike
• Experience driving safely and effectively under severe weather conditions, such as high-speed wind, rain, sleet, and snow
• Adhered strictly to the regulations and safety protocols of COVID-19 in vehicle usage, ensuring customers would trust safety of delivery
• Became my own boss and decided which hours to work, using knowledge of rush hours, high density locations, and busy restaurants to locate where to work
• Self-motivated to travel to and from metropolitan Atlanta, applying my own time-cultivated and time-tested high standard work ethic

• Gained experience from working under rush hour pressure to meet goals and exceed expectations
• Obeyed traffic laws and met time limit requirements while on delivery
• Exhibited caution and safety while on the road, so that food would be delivered with respect and trust in our location
• Expanded upon communication skills with a new team, coordinating cook times to ensure freshness and quality of products
• Built rapport with constant customers to sharpen public relations skills and to ensure return customers

• Worked to build upon the foundation of public relations acquired from prior work
• Focused upon a welcoming and comforting dining experience for all customers
• Filled to-go orders from an array of menu options, communicating with cooks efficiently and respectfully in a fast-paced environment 
• Constantly cleaned bathrooms and work areas to emphasize neatness and presentation of the Cafe
• Worked with Regional Managers to teach oncoming Hosts/Hostesses and emphasize company values 

• Unpaid Volunteer that made basic cocktails and poured wine/beer to patrons
• Worked there of my own volition for the love of the theater and the chance to gain experience in basic level bartending
• Prepped bar for pre-show and cleaned auditorium/kitchen after each show
• Gave thoughtful, thorough, and, oftentimes, successful recommendations on food/drink based the customer's tastes as well as my personal favorite dishes from the Shakespeare Tavern kitchen
• Left in September to have more time for my studies at Emory University

• Experience working as a team and creating a respectable environment for families of all ages. 
• Communication skills with employees
• Constant Public Speaking in a fast-paced, amusement park environment
• Promoted to Reliever in July 2017, moved stock and punctually gave breaks to employees
• Worked to keep games consistently clean and presentable